Version 8.0 brings greater automation and integration to any organization’s IT department
AUSTIN, TX, November 30, 2010 ManageEngine, makers of a globally renowned suite of cost effective network, systems, applications and security management software solutions, today announced ServiceDesk Plus Version 8.0, an entirely new generation of the company's ITIL-ready help desk application. ServiceDesk Plus v8.0 offers a host of new features including a service catalog, enhanced asset management, automation of common help desk processes, multiple Application Programming Interfaces (APIs) to further simplify interaction with third-party products and tighter integration with other ManageEngine software suites.
ManageEngine ServiceDesk Plus' new features improve service delivery speeds and user satisfaction levels. With the new service catalog, IT teams can easily organize and publish a complete list of all help desk services available, as well as maintain a comprehensive workflow for service requests, ensuring those services are delivered effectively and on time. The service catalog is customizable to fit the needs of individual organizations.
ServiceDesk Plus 8.0 also features improved asset management capabilities, with an agent-based scanner that is particularly helpful to administrators in complex computing environments. With ServiceDesk Plus v8.0's asset management functionality, administrators no longer need to open ports, switch off firewalls or enable Windows Management Instrumentation (WMI) while scanning assets. These new capabilities reduce scanning failures across assets, especially across distributed networks.
The multiple APIs packaged with ServiceDesk Plus 8.0 add another dimension of automation, allowing those working with third-party applications to open help desk tickets in ServiceDesk Plus from within the application they’re accustomed to using. No manual intervention is required. Furthermore, many common help desk tasks, such as assigning incidents to technicians, are automated. With ServiceDesk Plus 8.0 tickets are automatically assigned to technicians based on expertise, availability and criticality of the incident. This version introduces round-robin and load-balancing methods to assign tickets in different helpdesk environments.
"ManageEngine is affordable and provides a lot of bang for the buck. The software meets a need in the industry that just is not found any other place. A real one-stop shop. ManageEngine's ServiceDesk Plus was a key factor in the success of our help desk when the State of Kansas rolled out a major enterprise application across the organization," said Mary Vanatta, help desk manager at the State of Kansas. "ServiceDesk provides an intuitive interface that allowed our end users and analysts to efficiently enter, track and manage service requests. The real-time reporting features and dashboards provide the statistics we needed to analyze how well we implemented and support the new financial management system."
"We have designed this new version based on a great deal of passion from our customers," said Uma Shankar, product manager at ManageEngine. “We have worked closer with our customers in getting their requirements, designing the feature blocks and through the beta release, making the product more user friendly and capable. The new version 8 has been designed to fill-in all the missing pieces - Service Catalog, Agent Scanning, Manager Dashboard and more."
ManageEngine ServiceDesk Plus is available as a downloadable file for both Windows and Linux platforms. A 30-day fully functional trial edition is freely available for evaluation from the website. Pricing starts at $495 for the Standard Edition; the Professional Edition starts at $995; the Enterprise Edition starts at $2995 (annual subscription). Perpetual licensing models are also available.
For more information, please visit the product web page at www.manageengine.com/service-desk..
ManageEngine is the leading provider of low–cost enterprise IT management software and the only one making the 90-10 promise – to provide 90 percent of the capabilities offered by the Big 4 at just 10 percent of the price. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk & ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. ManageEngine products are easy to install, setup and use and offer extensive support, consultation, and training. More than 40,000 organizations from different verticals, industries, and sizes use ManageEngine to take care of their IT management needs cost effectively. ManageEngine is a division of ZOHO Corporation. For more information, please visit www.manageengine.com.
Weber Shandwick, for ManageEngine