ManageEngine Launches The First ITIL Based Service Desk Solution For Managed Service Providers

AUSTIN, TX, April 7, 2010ManageEngine, makers of a globally renowned suite of cost effective Help Desk, network, systems, security and applications management software solutions, today announced a new edition of ManageEngine ServiceDesk Plus - MSP, the first ITIL ready Help Desk & Asset management solution for Managed Service Providers (MSPs). Featuring account specific Incident Management, Problem Management, Change Management and Configuration Management Database (CMDB), the new ServiceDesk Plus - MSP is designed to help MSPs realize additional revenue opportunities and provide the highest levels of customer service.

ManageEngine will showcase the new edition of ServiceDesk Plus - MSP in London at The ServiceDesk & IT Support Show, booth 938, 27 -28th April, 2010.

The capabilities found within ManageEngine ServiceDesk Plus – MSP puts the software squarely at the intersection of two significant market trends. First, organizations are increasingly looking to implement the concepts and policies found in the Information Technology Infrastructure Library, better known simply as ITIL. Second, the competition in the MSP market is intensifying; customers expect their provider to be capable of running an outsourced IT environment from end-to-end. With the ITIL-ready functionality and multi-tenancy capabilities built-in to ServiceDesk Plus – MSP, providers may leverage these trends to the benefit of their customers as well as to the benefit of their own bottom line.

ManageEngine ServiceDesk Plus - MSP is available in three editions: Standard, Professional and Enterprise, each addressing different levels of MSP needs.

"By announcing the first ITIL ready Help Desk for MSPs ManageEngine is continuing to demonstrate its commitment to providing leading technology that is also affordable and easy–to–use," said Jayakumar Karumbasalam, product manager at ManageEngine. "This new software can also be integrated with all network monitoring tools on the market that have Email capabilities, as well as with Active Directory and LDAP for multiple account User Management".

Pricing and Availability

Pricing for the ManageEngine Service Desk Plus-MSP Enterprise Edition starts at $3,595 for five technicians and 250 nodes. The software is available now for download from the ManageEngine website. A free, trial edition is also available for download. For more information visit the product website.

About ManageEngine

ManageEngine is the leader in low–cost enterprise IT management software. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk & ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. ManageEngine products are easy to install, setup and use and offer extensive support, consultation, and training. More than 40,000 organizations from different verticals, industries, and sizes use ManageEngine to take care of their IT management needs cost effectively. ManageEngine is a division of ZOHO Corporation. For more information, please visit

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Greg Wise
Weber Shandwick, for ManageEngine

Alex D Paul Rabidass
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