32 Percent of IT Teams First Learn About Application Performance Issues From Users

The 2015 ManageEngine Survey Reveals APM Trends, Industry Predictions

PLEASANTON, Calif - December 17, 2015 - ManageEngine, the real-time IT management company, today announced the results of the ManageEngine Application Performance Monitoring Survey 2015. Among the findings of the survey are that 32 percent of businesses become aware of most of their application performance issues from their end users, and 28 percent find most of their performance issues by running ad hoc scripts. More than half of those surveyed felt that the current set of APM tools provide end-user satisfaction, but there is still room for improvement.

ManageEngine conducted its survey to gain deeper insight into the user trends shaping the application performance monitoring (APM) market. The company polled ManageEngine users as well as IT admins using alternative solutions. The survey results are available in an infographic available at https://www.manageengine.com/products/applications_manager/apm-survey.html.

"APM tools can help IT admins do a better job by proactive detection of problems and associated root causes," said Sridhar Iyengar, vice president of product management at ManageEngine. "There is an opportunity for IT operations to upgrade their monitoring capabilities with tools that can provide actionable performance insights across all tiers of the IT infrastructure."

Implications for APM

The most striking finding from the ManageEngine survey is that nearly one out of every three businesses has end users - not APM software - providing the initial alerts that inform IT teams about application performance problems. Given the relative maturity of the APM market, that number suggests quite a few IT teams still face basic APM challenges, including:

APM Survey Highlights

Highlights among the IT professionals surveyed in North America and Europe included:

The ManageEngine survey reveals that while application performance monitoring solutions have delivered end-user satisfaction, IT administrators still feel that there could be improvement, namely providing faster and easier answers to their troubleshooting and performance questions.

Other key findings of the ManageEngine Application Performance Monitoring Survey 2015 include:

"Enterprise mobile apps have yet to reach the high performance and usability of consumer mobile apps," said Iyengar. "Most enterprises are at a nascent stage in their adoption of mobility, still figuring out how to start their app development in terms of tools, vendors, architectures or platforms. The increasing variety of devices available for users today - from smartphones and tablets to wearables - makes it a challenge for enterprise IT to develop and maintain mobile apps to suit their users' needs."

For more information about Applications Manager, please visit https://www.manageengine.com/apm, and for more information about ManageEngine, visit https://www.manageengine.com/. Follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter @ManageEngine.

About ManageEngine Applications Manager

ManageEngine Applications Manager is application performance monitoring software that helps businesses ensure high availability and performance for their business applications by ensuring servers and applications have high uptime. It comes with out-of-the-box support for 80+ application servers, servers, databases and transactions spanning physical, virtual and cloud infrastructures. For more information on ManageEngine Applications Manager, please visit https://www.manageengine.com/apm.

About ManageEngine

ManageEngine delivers the real-time IT management tools that empower IT teams to meet organizational needs for real-time services and support. Worldwide, established and emerging enterprises - including more than 60 percent of the Fortune 500 - rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, India, Singapore, Japan and China. For more information, please visit http://buzz.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter @ManageEngine.

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