ManageEngine Challenges IT to Rethink CMDB

Top Three Advantages for IT: Reduce Downtime, Improve End-User Experience and Prevent Costly Incidents

PLEASANTON, April 24, 2012 — ManageEngine, the real-time IT management company, is challenging IT departments of all sizes to rethink a configuration management database (CMDB) within their help desk environments, revealing the top three advantages for IT: reduce downtime, improve end-user experience and prevent costly incidents..

Today, ManageEngine debuts ServiceDesk Plus 8.1, its ITIL-ready help desk software that features an all-new CMDB, as well as integrated asset management capabilities. The company is demonstrating the solution as a "Gold Sponsor" at HDI 2012 on April 24-27, 2012 in Orlando, Florida, as well as at the Service Desk & IT Support Show on April 24-25, 2012 in London.

To learn more about CMDB and ServiceDesk Plus, ManageEngine released helpful resources for IT professionals, including:

Many IT organizations are managing business-critical systems and services with network monitoring tools, help desk software and other solutions that provide notifications about problems and outages after they've already occurred and are impacting the business. A CMDB helps IT prevent problems before they happen by identifying and managing the relationships and dependencies of all technology assets - hardware, software, services and non-traditional devices - because today, any technology component may become business critical at any time.

For IT shops charged with delivering high quality business services to their users, the top three benefits of CMDB technology are:

"Deploying a CMDB is probably one of the most effective ways IT can proactively manage and optimize their business-critical systems and services," said Uma Shankar, product manager at ManageEngine. "Still, a lot of companies are reluctant to adopt CMDB technology because it has a reputation as being complex and difficult to use. But it doesn't have to be, as we've shown with the ServiceDesk Plus CMDB. So now, we're really challenging people to take a fresh look at CMDB and what it can do for them.""

Pricing and Availability

ServiceDesk Plus (8.1) will be available by the end of April. A free trial demo edition will be available at The CMDB will be available as an add-on to the ServiceDesk Plus Professional Edition for $995. For additional pricing information, please visit

For more information on ManageEngine ServiceDesk Plus, please visit For more information on ManageEngine, please visit; follow the company blog at, on Facebook at and on Twitter at @ManageEngine.

Related ManageEngine News

About ManageEngine ServiceDesk

ManageEngine ServiceDesk Plus integrates help desk requests and assets for managing organizations' IT effectively. It helps to implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is highly customizable, easy-to-implement help desk software. More than 18,000 environments worldwide have deployed ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 23 different languages. For more information about ManageEngine ServiceDesk Plus, please watch the new video at, and please visit

About ManageEngine

ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, more than 55,000 established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, United Kingdom, India, Japan and China. For more information, please visit; follow the company blog at, on Facebook at and on Twitter at @ManageEngine.

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