PLEASANTON, Calif. - July 19, 2017 - ManageEngine, the real-time IT management company, today announced the addition of enhanced tools to its endpoint management solution, Desktop Central. Available immediately, these new tools allow IT admins to troubleshoot remote computers using voice and video chat, control multiple monitors while troubleshooting, and manage computers' registry keys remotely. Desktop Central has expanded the scope of desktop management with support for Linux software deployment as well.
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Based on analysis by Jeff Rumburg, co-founder and managing partner at MetricNet, enterprises in North America spend on average $118 per service request ticket, taking one and a half to two hours to resolve each ticket. With enhanced tools like voice and video calls and multi-monitor troubleshooting options, enterprises can drastically reduce the cost per ticket and average resolution time. Spending less time on each ticket, IT admins can improve their productivity in the long run.
"Enhanced SLA resolution time combined with a lower cost per ticket can dramatically increase a business's profit and productivity," said Mathivanan Venkatachalam, director of product management for Desktop Central.
"The new tools in Desktop Central have saved me countless hours and days of remote troubleshooting, allowing me to help people even faster because of the remote access capabilities," said Luke Schaedle, director of information technology at Good Will-Hinckley, a ManageEngine customer since 2013. "It really has lived up to my expectations."
ManageEngine Desktop Central is available for immediate download at manageengine.com/products/desktop-central/download. Pricing starts at $645.
Desktop Central is a unified endpoint management solution that helps in managing thousands of servers, desktops and mobile devices from a central location. It automates the complete desktop and mobile device management life cycle, ranging from a simple system configuration to complex software deployment. Used by more than 6,000 customers around the globe, it helps businesses cut costs on IT infrastructure, achieve operational efficiency, improve productivity and combat network vulnerabilities. For more information, visit manageengine.com/products/desktop-central.
ManageEngine is bringing IT together for IT teams that need to deliver real-time services and support. Worldwide, established and emerging enterprises - including more than 60 percent of the Fortune 500 - rely on our real-time IT management tools to ensure tight business-IT alignment and optimal performance of their IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, India, Singapore, Japan and China. For more information, please visit buzz.manageengine.com/; follow the company blog at blogs.manageengine.com/, on Facebook at www.facebook.com/ManageEngine and on Twitter @ManageEngine.