ManageEngine ServiceDesk Plus Receives SERVIEW CERTIFIEDTOOL Seal of Quality for 13 ITIL® 4 Practices

Certification Validates ServiceDesk Plus' Capabilities to Help Organizations Incorporate ITIL 4 Recommendations 

  • A total of 13 practices certified for their consistent usage of ITIL 4 terminologies and adherence to the framework
  • Some key certified practices include monitoring and event management, incident management, service request management, and service configuration management
  • Sign up for a free, 30-day trial of ServiceDesk Plus at

BERLIN, Germany —  18 April 2023 —ManageEngine, the enterprise IT management division of Zoho Corporation, today announced that ServiceDesk Plus, its IT service management (ITSM) platform, has received certification for 13 IT Infrastructure Library (ITIL) 4 practices from SERVIEW GmbH, a leading IT management consulting, training and certification firm.

Having been certified for eight ITIL 4 practices in 2021, ServiceDesk Plus has now received the SERVIEW CERTIFIEDTOOL seal of quality for Monitoring and Event Management, Deployment Management, Knowledge Management, Service Financial Management and Service Configuration Management after a rigorous audit. The latest recognition takes the total count of certified practices for ServiceDesk Plus to 13. The complete list of certified practices can be viewed here.

The certification confirms that ServiceDesk Plus has the necessary functions to help businesses incorporate ITIL 4 framework into their service management systems.

"Given the increasing economic headwinds, technology leaders are reconfiguring existing solutions and practices to get the most out of their IT investments, even while complying with best practices and IT frameworks," said Kumaravel Ramakrishnan, director of marketing for ITSM at ManageEngine. "With 13 practices in ServiceDesk Plus certified as ITIL 4 compliant, ServiceDesk Plus is an ideal choice for IT leaders that are looking for credible technology solutions to reorganize their IT investments."

Certification Process

ServiceDesk Plus was put through a detailed certification process, which started with ManageEngine submitting an extensive evaluation criteria checklist provided by SERVIEW GmbH. The checklist included both general and core, module-oriented criteria. This was followed by a live product demo lasting nearly four hours and a thorough two-week evaluation by accredited SERVIEW GmbH consultants. ServiceDesk Plus successfully cleared the evaluation, meeting 100% of the evaluation criteria for 13 ITIL 4 practices.

"With CERTIFIEDTOOL, we create transparency and comparability in the software market for best management practices. ManageEngine has accepted this challenge in the 'Service Management Version IV' category and faced more than 700 CERTIFIEDTOOL criteria. ManageEngine has earned the CERTIFIEDTOOL seal of approval for 13 achieved practices! We are looking forward to a continued successful cooperation," said Michael Kresse, managing director and owner, SERVIEW GmbH.

Pricing and Availability

ServiceDesk Plus is available in Standard, Professional, and Enterprise editions. Incident management is available across all three editions. Service Request Management, Change Enablement and Problem Management come with the Enterprise edition and are available as add-ons for the other editions. For more details on ServiceDesk Plus editions and offerings, please visit

About ServiceDesk Plus

ServiceDesk Plus is the unified service management platform from ManageEngine, the enterprise IT management division of Zoho Corporation. Built on industry-recommended ITSM best practices, ServiceDesk Plus comes packed with contextual IT and business integrations that help service desk teams better align with their organization’s business objectives. With native enterprise service management capabilities and unrestricted extensibility offered through low-code scripting, ServiceDesk Plus helps organizations design, deliver and support their business and IT services. It comes in three editions and is available in 37 different languages. To learn more about ServiceDesk Plus and its features, please visit

About ManageEngine

ManageEngine is the enterprise IT management division of Zoho Corporation. Established and emerging enterprises—including 9 of every 10 Fortune 100 organizations—rely on ManageEngine's real-time IT management tools to ensure optimal performance of their IT infrastructure, including networks, servers, applications, endpoints and more. ManageEngine has offices worldwide, including the United States, the United Arab Emirates, the Netherlands, India, Colombia, Mexico, Brazil, Singapore, Japan, China and Australia, as well as 200+ global partners to help organizations tightly align their business and IT. For more information, please visit, follow the company blog and get connected on LinkedIn, Facebook and Twitter.

Media Contact:

Ahana Vissa