OpManager MSP 6.5 offers one-click, internet-friendly, remote control for managed service providers
PLEASANTON, California, July 18, 2007
AdventNet Inc., the leading provider of affordable network management software, today announced the release of OpManager MSP 6.5, its managed services platform that empowers hundreds of managed service providers worldwide to generate profitable recurring revenue. The new release offers a secure and easy way for MSPs to
remote control into any managed Windows server or desktop from the comfort of their home or office or a cafe shop. For more details please visit http://msp.opmanager.com
"We acquired the remote desktop control capability in order to streamline our technician's efficiency. By eliminating travel time and minimizing response time we will be able to better service our clients' needs. Merasys is committed to providing an excellence in service that exceeds the industries standards. OpManager MSP Remote Desktop Control is another tool in our arsenal to help us achieve that goal," said Doug Mendl, President Merasys Enterprise Solutions; a Nashville, Tennessee based Managed Service Provider who uses OpManager MSP for managing his customers. Merasys has also acquired the integrated helpdesk and asset management capabilities from AdventNet.
The user experience is similar to GoToMyPC(TM) or LogMeIn(TM). It works over internet and doesn't require the MSPs to punch holes in the customer firewalls. The fact that MSPs can push the agents right from the central
interface is a great plus. Moreover, when NOC administrators pick an alarm and start troubleshooting, they can remote control into the machine with one click. It also keeps track of the remote control sessions for later
New features offered in OpManager MSP 6.5
"Reducing on-site visits helps MSPs to stay profitable in the long run. With this release our customers can do away with RDP, VNC, or other traditional tools and troubleshoot instantly without having to open ports at customer firewall," said Dev Anand, Product Manager for Managed Services Division at AdventNet. "We have a vision to be the unified console for a managed service provider. We have already integrated remote management, hardware software audit, automated patching, network attack detection tools, helpdesk, and remote control into one. We are planning to offer specific tools that address real-life pain points for managed service providers, such as professional services automation, in the coming months," Dev further added.
Enabling Management Your Way™
Founded in 1996, AdventNet is a software company with a broad portfolio of elegantly designed, affordable products and web services. AdventNet offerings span a spectrum of vertical areas, including network & systems management (ManageEngine.com), security (SecureCentral.com), collaboration, CRM & office productivity applications (Zoho.com), database search and migration (SQLOne.com), and test automation tools (QEngine.com).
AdventNet and its global network of partners provide solutions to multiple market segments including: OEM’s, global enterprises, government, education, small and medium-sized businesses and to a growing base of management service providers. www.manageengine.com, www.zoho.com