ManageEngine Delivers Hosted, ITIL-Ready Help Desk, Asset Management Suite in SaaS Model

Following Six Month Beta Period, ServiceDesk Plus On-Demand Becomes Generally Available

AUSTIN, TX, November 02, 2010ManageEngine, makers of a globally renowned suite of cost effective network, systems, applications and security management software solutions, today announced the general availability of ServiceDesk Plus On-Demand, an ITIL-ready help desk and asset management solution delivered as an online, web-based application (SaaS). This on-demand offering complements the established ServiceDesk Plus software, ManageEngine's highly popular, on-premise solution, and is further evidence of the company’s commitment to providing cost effective, best-in-class IT management solutions.

While ServiceDesk Plus is designed for small and mid-size businesses, as well as mid-size enterprises, the suite contains an array of high-powered capabilities normally only available in significantly more expensive, more complicated offerings. For example, ServiceDesk Plus On-Demand includes Incident Management, Problem Management, Change Management and Asset Management, helping reduce the complexity of workflows in production and making it easier for IT administrators to run effective helpdesk operations.

Furthermore, ServiceDesk Plus is unique in that it can also integrate Asset Management, Purchase Management and Contracts Management capabilities, communicating data collected by a small-footprint software probe back to the ServiceDesk Plus On-Demand application through a secure channel.

By simply signing-up to ServiceDesk Plus On-Demand through a web browser, administrators immediately gain access to the software’s full capabilities and are usually up and running within a matter of days. There is no need to provision and configure new servers and no software to install, resulting in zero capital expenditure. The SaaS delivery model also means IT managers will enjoy hassle-free upgrades, staying up-to-date with the latest application version at no additional cost. This pay-as-you-go pricing model, combined with the ability to scale services up or down as needs dictate, offer enormous flexibility to customers.

"Porter has used ServiceDesk Plus as our IT helpdesk solution for a couple of years now," said Jason Paterson, senior IT support specialist, Porter Airlines Inc. "It has helped us organize our growing team and refined the way in which we approach our task list and projects, not to mention it has simplified support. When we began looking around for a cloud-based solution for our helpdesk, I was very happy to find the On-Demand product from ManageEngine, which was in beta. After several months of beta testing SDP On-Demand, I'm excited to jump onboard."

Hosted in tier-III data centers, ServiceDesk Plus On-Demand, like all applications in the ManageEngine On-Demand family of SaaS solutions, offers a high level of security for customer data.

"The next step in the evolution of IT is the movement of applications to the cloud and IT management applications are no exception," said Rajesh Ganesan, director of product management at ManageEngine. "With no cost or effort involved in set-up and even easier maintenance, IT support teams using ServiceDesk Plus On-Demand can now expect to be the most productive."

Pricing and Availability

ServiceDesk Plus On-Demand is available now in three editions, catering to the needs of businesses of all sizes and process maturity levels. The Standard Edition, providing an IT help desk, is priced at $29 per technician per month. The Professional Edition, offering an IT help desk with asset management capabilities is priced at $39 per technician per month, plus $9 per month for a pack of 50 assets. Lastly, the Enterprise Edition supports ITIL processes and is priced at $59 per technician per month, plus $9 per month for a pack of 50 assets.

About ManageEngine

ManageEngine is the leading provider of low–cost enterprise IT management software and the only one making the 90-10 promise – to provide 90 percent of the capabilities offered by the Big 4 at just 10 percent of the price. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk & ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. ManageEngine products are easy to install, setup and use and offer extensive support, consultation, and training. More than 40,000 organizations from different verticals, industries, and sizes use ManageEngine to take care of their IT management needs cost effectively. ManageEngine is a division of ZOHO Corporation. For more information, please visit

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Greg Wise
Weber Shandwick, for ManageEngine

Alex D Paul Rabidass
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