ManageEngine Upgrades VoIP Quality Monitoring Software; Now Supports up to 1000 Simultaneous VoIP Calls; Introduces Pay–as–You–Grow Licensing Model for VoIP Service Providers

AUSTIN, TX––(June 29, 2009) – ManageEngine, makers of a globally renowned suite of cost effective network, systems, security and applications management software solutions, today announced an update to its Voice over Internet Protocol (VoIP) quality monitoring solution, VQManager, focused on meeting the management requirements of VoIP service providers.

The latest release, VQManager 6.2, greatly improves on the application's existing VoIP packet processing capability, making it possible to support larger VoIP environments, monitoring up to 1000 simultaneous VoIP calls. And because larger environments are apt to have multiple operating systems, the new VQManager is designed to perform equally well on different versions and flavors of Windows and Linux operating systems.

To assist growing VoIP service providers, ManageEngine is now also making VQManager available in a licensing model where pricing is based upon the number of simultaneous calls to be monitored. Service providers leasing VoIP trunks on an 'x' dollar per month per trunk basis can now affordably purchase a VoIP monitoring solution to manage present traffic volumes instead of having to acquire expensive, huge-capacity software so early in the business' growth phase. As their VoIP network grows, service providers can upgrade VQManager to higher concurrent call licenses, paying only the difference between the existing and the new number of licenses.

"VQManager is an invaluable tool in our VoIP monitoring arsenal giving us the ability to provide detailed live and historical end-to-end QoS and call flow analysis," said Rob Mainor, executive vice president of business development at PanTerra Networks. "The GUI interface is intuitive, highly adaptive and provides us with the kind of in-depth analysis necessary to ensure success with sophisticated VoIP deployments."

"The improvements gone into VQManager 6.2 have come as a result of months of direct interaction with several VQManager customers in the VoIP service provider community," said Sridhar Iyengar, director, Product Management at ManageEngine. "Service providers look to differentiate themselves from the competition in the quality of VoIP services offered, all the while keeping costs down. VQManager looks forward to helping them achieve this."

VQManager is a VoIP quality monitoring software that detects and analyzes SIP, H.323 & Skinny protocols along with RTP and RTCP media. The solution monitors each and every call in real-time, throughout the day, to provide the VoIP engineer a sound troubleshooting platform to diagnose and analyze VoIP performance degradations. VQManager's deep, packet-level analysis of a VoIP call allows a wide range of critical information to be reported, including: Protocol type, codec used, octets transferred, call initiation time, call set-up time, call ringing time, duration of call, call participants' names, URL and IP address, and call participant-specific QoS values viz. MOS, delay, jitter, packet loss and R Factor. Over 30 built-in reports, including concurrent call reports, carrying months of call data, help service providers make better capacity planning decisions.

Key feature additions found in VQManager 6.2 include:

  • Improved performance to support environments with up to 1000 simultaneous VoIP calls
  • An exclusive licensing and pricing model for VoIP Service Providers based on concurrent calls
  • Full support for Cisco CallManager 6.x and 7.1 environments
  • Support for processing Avaya S8700 CDRs, Cisco Unified Communications Manager(CUCM) 6.1 and 7.0 CDRs
  • Ability to create 'Schedulers' for predefined reports and e-mail them as PDF files.
  • Enhanced multi-day reporting to provide day-specific averages on ASR, ACD, MOS etc.

Pricing & Availability

ManageEngine VQManager is available as a downloadable file for both Windows and Linux platforms. A 30-day fully functional professional edition is freely available for evaluation from the website. The new service provider pricing starts at $2990 for monitoring up to 50 concurrent calls.

For more information please visit the product web page.

About ManageEngine

ManageEngine is the leader in low-cost enterprise IT management software. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk & ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. ManageEngine products are easy to install, setup and use and offer extensive support, consultation, and training. More than 30,000 organizations from different verticals, industries, and sizes use ManageEngine to take care of their IT management needs cost effectively. ManageEngine is a division of ZOHO Corporation. For more information, please visit

Media Contact:

Greg Wise
Weber Shandwick, for ManageEngine