Virtual Tenants

The virtual tenant feature lets you segment and group your Office 365 user objects based on your requirements.


Create a virtual tenant,

  • Go to the Settings tab.
  • Navigate to Configuration → Other Configuration → Virtual Tenants
  • Click on Create Virtual Tenant.
  • Provide a name for the virtual tenant to be created, and choose the Office 365 tenant in which it must be created.
  • In the Filter by section, select the users/groups/domains that must be included in the virtual tenant based on the display name, office, domain, country, and other attributes.
  • Click Save.

Delegate a virtual tenant,

Note: Virtual tenant delegation must be enabled to perform this operation. Please note that once enabled, virtual tenant delegation cannot be disabled.

  • Go to Delegation tab.
  • Select Help Desk Delegation → Help Desk Technician in the left pane.
  • Click the under the Actions column corresponding to the technician to which a virtual tenant must be delegated.
  • In the Delegates To section, select the virtual tenant to be delegated from the Virtual tenants drop-down.
  • Click Save Changes
Note: While creating a new technician the Default Virtual Tenant with all Office 365 objects will be automatically delegated.

Modify a virtual tenant,

  • Go to the Settings tab.
  • Navigate to Configuration → Other Configuration → Virtual Tenants
  • Click the under the Actions column corresponding to the virtual tenant to be modified.
  • Modify the attributes as per your requirements.
  • Click Update.

Delete a virtual tenant,

  • Go to the Settings tab.
  • Navigate to Configuration → Other Configuration → Virtual Tenants
  • Click the under the Actions column corresponding to the virtual tenant to be deleted.
  • Click Yes in the pop-up.
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