Before resolving this issue, make sure that you know which license you're currently using.

This document is applicable for the Cloud version. Please note that this is applicable only for agents under a Distribution Server. Java Patch Deployment is not supported for Roaming Agents in Cloud version. 

Oracle Patch Download Failure


You are trying to download Oracle patches like JRE 6, JRE 7, JRE 8, JDK 8 and JDK 11 for Windows and JRE 8 for Mac and the download fails.


This is because you're not logged in to Oracle. To download you should provide your login credentials.


Follow the steps given below to resolve this issue:

  1. These are the download links of the Oracle applications: JRE 6, JRE 7, JRE 8, JDK 8 and JDK 11 for Windows and JRE 8 for Mac. Click on any application which you want to download and provide your login credentials. Once you login to the application, the installer file will automatically be downloaded.
  2. Note: To find the Patch Name, navigate to Patches -> Downloaded Patches -> Search for the Bulletin ID of the application which you want to install and click on the Patch ID. There'll be a pop-up in which you'll find the Patch Name listed.

    • Rename the downloaded file in this format: <Patchid>-<Patchname>
    • Navigate to the <distribution server installed dir>\replication\store\ and place the renamed files.
    • Then go to Missing Patches -> Search for the Bulletin ID which has the same Patch Name and click on Install Patch.

      Here are the Bulletin IDs for Oracle applications:

      • JRE 8 - TU-053
      • JDK 8 - TU-160
      • JDK 11 - TU-802
      • JRE 8 for Mac - MAC-033
Operating System Patch ID Bulletin ID Patch Description Java Setup File*
Windows 324799 TU-053 Java 8 Update 333 (8.0.3330.2) (JRE) 324799-jre-8u333-windows-i586.exe
Windows 324798 TU-053 Java 8 Update 333 (64-bit) (8.0.3330.2) (JRE) 324798-jre-8u333-windows-x64.exe
Windows 324802 TU-160 Java SE Development Kit 8 Update 333 (32-bit) (8.0.3330.2) (JDK) 324802-jdk-8u333-windows-i586.exe
Windows 324801 TU-160 Java SE Development Kit 8 Update 333 (64-bit) (8.0.3330.2) (JDK) 324801-jdk-8u333-windows-x64.exe
Windows 324800 TU-802 Java SE Development Kit (x64) ( (JDK) 324800-jdk-
MAC 603799 MAC-033 Java Runtime Environment for Mac (1.8.333) 603799-jre-8u333-macosx-x64.dmg

If the issue persists even after following the above-mentioned resolutions, please feel free to contact Support.