Comprehensive PAM solution, value-optimized pricing options

Frequently asked questions

• Who are Administrators in PAM360? How are they different from other users?

  Administrators in PAM360 are users with elevated privileges, enabling them to perform administrative functions related to your privileged resources and users. Some of these administrative functions include onboarding resources, configuring security settings, implementing access control mechanisms, and so on. Non-administrative users, typically only have "read-only" access levels to privileged resources.

  PAM360 comes with five user roles: Administrator, Password Administrator, Privileged Administrator, Password Auditor, and Password User. The term administrator denotes Administrators, Password Administrators, and Privileged Administrators.

  So, licensing restricts the number of administrators as a whole, which includes Administrators, Password Administrators and Privileged Administrators. There is no restriction on the number of Password Users and Password Auditors. To get more details on the five user roles, refer to this section of our help documentation.

• What are Keys in PAM360?

  Secure Shell (SSH) keys are a commonly used method of authentication and provide access to a wide range of critical assets within corporate networks. ManageEngine PAM360 facilitates the complete life cycle management of SSH keys from a single, unified console.

• Can I try PAM360 for free?

  Yes, PAM360 offers a 30-day, free trial.

• What are the different license types in PAM360?

  There are three license types:

  • Evaluation download/Trial Version - You can download and install this trial version straighaway. It is fully functional, capable of supporting a maximum of five administrators and you can evaluate all the features for 30 days.
  • Free Edition - This licensed software allows you to have one administrator and manage up to 10 resources. This is valid forever.
  • Registered Version - You get the Enterprise edition, and licensing is based on the number of administrators. This is useful if you require more enterprise-class features such as auto discovery of privileged accounts, integration with ticketing systems and SIEM solutions, jump server configuration, application-to-application password management, out-of-the-box compliance reports, SQL server/cluster as backend database, etc.

• What are the different pricing models available?

  • Subscription model - This is an annually billed pricing model based on the number of administrators and keys. The subscription model is inclusive of the annual maintenance and support fee.
  • Perpetual model - The perpetual license will cost three times the annual subscription price, with 20% annual maintenance and support fee from the second year. Contact sales@manageengine.com for more details.

• How do I renew the license?

  To renew your license, please send an email to sales@manageengine.com along with your User ID details and a screenshot of your current license.

• How do I get a personalized price quote?

  To get a custom price quote tailored to meet the requirements of your organization, please fill out the form in this page, and our team will get in touch with you shortly.

• After the initial purchase, can I buy licenses for additional Administrators or Keys as and when required?

  Yes, number of Administrators/Keys can be upgraded anytime during the subscription period and the upgrades will be pro-rated to the current subscription validity. Reach out to sales@manageengine.com for more information and to get a tailored price quote.

• Can I extend my evaluation to include more administrator users or for more number of days?

  Yes, you can. Kindly reach out to sales@manageengine.comfor more details.

• I want to have a High Availability setup with multiple servers. Will a single license suffice for this?

  Yes, if you buy a single license, you are entitled to have a High Availability setup. You can apply for the same license for the primary as well as the secondary servers. Follow the below steps:

  • Stop the PAM360 service in the primary server.
  • Login to PAM360 using the secondary server URL as an Administrator.
  • Tap License under the User menu, at the top right corner of the console.
  • Apply the same license file which is applied for the primary server.