According to a Gartner survey, 20-50 percent of calls to the help desk are for password resets. Forrester research calculates that it costs $70 on average for the help desk to reset a single password.
On top of this, it takes 30 minutes on average to provision a user account and almost nine days for a user account to be deprovisioned completely, including removing permissions on all servers and removing the user from all groups after all the verification and necessary approvals are obtained.
Put simply, all these responsibilities combined not only rack up quite a price tag, but they're time consuming in the long run for any enterprise.
Imagine if all these tickets can be resolved right from your help desk console in a few clicks. That's exactly what the ADManager Plus plug-in does. It can empower help desk technicians to manage Active Directory (AD) from within their ServiceDesk Plus Cloud console without having to struggle with tools like the ADUC or PowerShell every time a ticket is raised for an identity and access management task.
What is ADManager Plus?
How to integrate?
ManageEngine ADManager Plus is a unified web-based Windows Active Directory (AD) management and reporting solution that helps administrators and help desk technicians accomplish their day-to-day management activities.
With an intuitive, easy-to-use interface, ADManager Plus handles a variety of complex tasks and generates an exhaustive list of AD reports, some of which are essential requirements to satisfy compliance audits. In addition to AD, it also helps administrators manage and report on their Exchange Server, Microsoft 365, and Google Workspace (Google workspace) environments, all from a single console.
Unified management console for Active Directory, Exchange, Microsoft 365, Skype for Business, Google Workspace, and more.
Manage access, and automatically generate and schedule reports on AD objects without scripting.
Secure role-based and OU specific delegation of user management tasks to business managers, HR, and more.
Gain complete control over access assignment through workflows, trigger automated notifications on specific actions, and more.
Critical, frequently performed tasks like user provisioning and AD cleanup can be automated securely through ADManager Plus. Learn more.
Automated backup and restart-free recovery with options for granular restoration and scheduled backup; you can even restore objects past their tombstone period, and more.
Empower help desk technicians to perform critical Active Directory (AD) user management operations from within the ServiceDesk Plus Cloud console, eliminating the constraints of using complex AD management tools to accomplish such tasks.
The integration between ADManager Plus and ServiceDesk Plus Cloud provides a unified console for the following,
User provisioning templates with options to configure role based access (RBAC) for users during user provisioning. This ensures all employees have only the required access right from day one.
Account lockouts make up a major chunk of IT help desk calls as users often tend to mistype or forget their passwords. This integration makes it easy to enable or disable user accounts, as and when tickets are raised, right from within the help desk console.
A spike in unresolved password reset tickets negatively impacts the productivity of an organization. Enabling help desk technicians to reset users' AD passwords right from within their help desk console helps to resolve these tickets instantly. Besides increasing help desk productivity, this also helps boost the organization's productivity as a whole.
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