Troubleshooting Tips

    Prerequisites

    Report generation and tenant configuration

    Atleast Microsoft .NET version 4 and PowerShell version 3.0 must be installed.

    If you have installed the product in any machine that runs an OS version lower than Windows 8 (Windows 7 SP1, Windows 2008 R2 SP1 & Windows 2008 SP1), please make sure that you have Microsoft .NET version 4 and PowerShell version 3 installed in your system.

    1. To check if Microsoft .NET Framework is installed, open Command Prompt from Run. Enter the following command wmic product where "Name like 'Microsoft .Net%'" get Name, Version. Check the displayed version. If the version is below 4, install Microsoft .NET Framework 4 from here.
    2. To check if PowerShell is installed, type PowerShell from Run. If PowerShell is installed, check for its version number by running the command $PSVersionTable. If the version is below 3 or if PowerShell is not installed, install PowerShell V 3.0 from here.

      Note : For machines running Windows 8 and later, Microsoft .Net version 4 and PowerShell version 3.0 come pre-installed.

    Windows Azure Active Directory Module and Microsoft Online Services Sign-In Assistant must be installed.

    If Windows Azure Active Directory Module is not installed, you will not be able to generate any Azure reports such as users, groups, and license reports.

    Steps to download and install Windows Azure AD Module.

    1. Download and install the Microsoft Online Services Sign-In Assistant. To check if this module is installed, run service.msc and check if the service 'Microsoft Online Services Sign-in Assistant' is installed. if it is not installed, download the module here.
    2. Download and install the Windows Azure AD Module for Windows PowerShell. To check if this module is installed, open PowerShell and enter get-module -Name msonline. This will list the module if it is installed. If it is not installed, download the module here.

      Note: The latest version of Azure Active Directory Module for Windows might cause error due to lack of backward compatibility. To circumvent this, the other version of Azure Active Directory Module can be downloaded from here Azure Active Directory Module for Windows.

    3. Refer this document for any help/information regarding installation of Azure AD module.
    4. After installing the module, please restart the application.
    5. After starting the application, refresh the tenant.
      • Go to Admin->O365 Tenant Settings
      • Under Actions,Click on Refresh icon of the tenant.

    Azure module must be installed to perform this action. Please restart the product.

    Azure module must be installed to perform this action. Please restart the product.

    Azure Active Directory module must be installed to generate reports and do management actions on Azure AD.

    1. Azure AD will be automatically installed when O365 Manager Plus is configured.
    2. To check if this module is installed, open PowerShell and enter get-module -Name AzureAD. This will list the module if it is installed.
    3. Even though the module is not installed, please restart the product.

    Internet Connection! Please check your internet connection.

    • The product requires an active internet connection to interact and function as desired. Please make sure that your internet connection is active and stable.
    • To allow the product to interact with Office 365, add these ports and urls to your firewalls allowed to connect to the internet list. Failure to do so will result in certain features not working as intended.

    Operation Stopped

    1. MSOnline module might have some compatibility issues.
      • To check your module version run the below script:
        (Get-Item C:\Windows\System32\WindowsPowerShell\v1.0\Modules\MSOnline\Microsoft.Online.Administration.Automation.PSModule.dll).VersionInfo.FileVersion
      • If the version is higher than the suggested version, uninstall the module and install the module from the download link.
      • If the version matches, try reinstalling the module.
    2. Microsoft Online Services Sign-in Assistant may not be ready yet. To restart the service:
      • Type services.msc in Run and hit enter.
      • Find Microsoft Online Services Sign-in Assistant, right click and select restart.

    To test the connectivity of your Office 365

    1. To test the connectivity of your Office 365 environment using PowerShell, follow the steps listed here.