Alarm Escalation

Using this option, you can escalate if any alarm has not been attended to for a given time period. You can configure rules to send Escalation emails or send SMS or to Execute Program about unattended alarms to the Admin or to the superior.

To configure alarm escalation in Applications Manager, follow the steps given below:

  1. Under the Settings tab, click on Alarm Escalation icon.
  2. Click on New Rule link to add a new rule.
  3. Configure the rule based on which alarm needs to be escalated by specifying the following details:
    • Specify the severity with which the alarm needs to be escalated. (Critical/Warning)
    • Select the resources for which the alarm needs to be escalated. (All Monitors/Monitor Groups/Selected Monitors/Monitors in Monitor Groups)
    • Specify the time limit after which the alarm needs to be escalated if it remains uncleared within that time period.
  4. Select the option to Send EMail/ SMS/ Execute Program Actions. These actions have to be created earlier from the Actions drop-down at the top band. Execute Program Action will trigger a specific batch file or script, whereas Send EMail and SMS will send notifications to the mail id and mobile number provided, on the escalation of an alarm. For more on creating action, refer this section.
  5. Set the time period for how often the rule should be executed repeatedly.
  6. By choosing not to receive duplicate escalation for the same alarm, you opt for optimizing the number of escalation EMails/ SMS sent and Program Action executions. For eg., If there are five critical alarms that were escalated in the first execution run (say 10 minutes), only if there is an addition of new alarm or deletion of alarm, the next set of alarms will be escalated in the second run. If there is no change in the environment in the next 10 minutes, ie., if the five critical alarms still remain the same, escalation EMail will not be sent.
  7. Enable the Ignore Acknowledged Alarms to ignore the alarm escation that is acknowlegded/attended by the technician (which can be found under Alarms tab).
  8. Click Save after specifying all the required rule criteria.

Note: Replaceable tags are not supported in Alarm Escalation Rule.