Using Update Manager


 The Update Manager is a tool which is used for installing the service packs (.ppm file) over Applications Manager. The service pack may contain certain bug fixes and new feature additions. This document explains about how to use the Update manager to install service packs over Applications Manager.

Note: The Update Manager also has some useful validation incorporated. This validation includes compatibility checks. You cannot use update manager to install an incompatible service pack. For example, you cannot install a service pack of another product in Applications Manager or a service pack of one version of Applications Manager in another version.

 Installing Service Pack using Update Manager

  • Run updateManager.bat/sh file located in the <Applications Manager Home>/bin directory or invoke Start > Programs > ManageEngine Applications Manager 10 > Update Manager in Windows (For Windows use 'Run as Administrator' option). The Update Manager tool is displayed. Click Update.
  • Provide the service pack (.ppm file) by clicking the Browse button. Only compatible service pack file will be opened. Once the file is specified,  other buttons such as Readme and Install are enabled.
  • Click the Readme button and the Readme file related to the service pack is displayed in a separate window.
  • Click Install. This opens a new panel where the installation process is displayed. On completion, a message "Service Pack installed successfully" is displayed and the service pack is listed in the Installed Patches section

To uninstall the service pack, click the Uninstall button and to know the service pack details, click the Details button in Update Manager.

Installing Service Pack using Update Manager (Command Line Option)

 updateManager.bat -c in Windows

 sh updateManager.sh -c in Linux

 shutdownApplicationsManager -force in Windows

 shutdownApplicationsManager.sh -force in Linux

  • Under <Applications Manager Home>/bin, execute the following command.
  • To force quit Applications Manager execute the following command:

Using this command line option, you can install or uninstall a service pack or view its details. Press 'i' to install and specify the absolute path of the service pack file in your machine.