Convert Applications Manager alarms into ServiceNow incidents
Integrate Applications Manager with ServiceNow to create actionable incidents directly from application or server errors. Take advantage of Applications Manager's alerting capabilities and receive alerts when and where you need them.
Seeing code-level insights from Applications Manager alongside critical alerts from the rest of your production stack helps you gain situational awareness and respond faster to production issues. Drop your average mean time to repair (MTTR). Solve problems faster and significantly reduce IT costs.
Automatically create, update and close tickets in ServiceNow based on performance monitoring. Avoid time spent in gathering details of outages and manually notifying them in ServiceNow. Improve the efficiency of your service desk by focusing on fixing problems and not on internal administration.
Automate the process of categorizing, prioritizing, and assigning tickets to technicians based on predefined error conditions. Make sure that every incident has a clear owner and you can track it's progress until it has been resolved.
Quickly and seamlessly share information about application or service outages to facilitate quick identification and resolution of performance problems. Make sure your operations and service management teams work together effortlessly during service disruptions.