ManageEngine® SQLDBManager Plus
Add-on / Product Settings
Add On / Products Settings
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a web-based Help Desk and Asset Management software, offered by ManageEngine. If ServiceDesk Plus is installed in your network, you can automatically log trouble tickets for specific alarms, from SQLDBManager Plus. So, besides the provision to email, sms, and notification of alarms in other forms, the alarms can also be tracked by logging trouble tickets to ServiceDesk Plus. This helps in issue tracking.
This section describes the method in which ServiceDesk Plus Settings are to be configured in SQLDBManager Plus.
Under Admin Tab, click on ServiceDesk Settings
Enter the ServiceDesk Plus Server Details
Enter the Name of the server where ServiceDesk Plus is running.
Enter the Port Number of that server.
Enter the Authentication Details of the ServiceDesk Plus Server - Login and Password.
Enter the Email Address configured in ServiceDesk Plus. All the trouble tickets generated would be sent to that Email ID.
Enter the Email Address from which the trouble tickets should be sent.
Test if the connection is working and save the settings.
For logging the trouble ticket to ServiceDesk Plus correctly, the following needs to be ensured:
Incoming Mail Settings should be configured properly in ServiceDesk Plus
ServiceDesk Plus Settings should be configured in SQLDBManager Plus.
Mail Settings of SQLDBManager Plus must be configured.
Log a Ticket Action should be configured
An alarm should be associated to the Ticket Action, to log a trouble ticket to ServiceDesk Plus
|Note: By clicking on the Jump To link in the Web Client, You can shift to ManageEngine ServiceDesk Plus|