Clicking 'Support' tab in the web client provides you the following information.
Support Email ID and Toll Free Number
If you need any technical assistance with respect to installing, configuring or troubleshooting SQLDBManagerPlus, use the support Email ID (firstname.lastname@example.org) provided with a brief description of the issue and we will get back to you. You can also use the Toll Free number (+1-888-720-9500) to get in touch with us.
Request Technical Support
Clicking this link takes you to an online support form. Describe the problem, specify your name, e-mail ID, telephone number, and additional information if any and click Submit.
Alternatively, you can simply send an e-mail to email@example.com.
Support Information File
For the SQLDBManagerPlus Technical Center to resolve problems quickly, you need to send the log files that are being generated. To do so, click Support Information File link. The log files are zipped in a file and placed under <SQLDBManagerPlus Home>/support directory. File creation takes some time based on the log file size.
To create Support Information File via Command Prompt, execute the following command
After generating the support information file, e-mail it to firstname.lastname@example.org.
If the Support Information file is large in size and our mail server blocks the same, then you can upload the file in ManageEngine's FTP site.
You will be provided details of the FTP service usage when you connect to our FTP server using "ftp ftp.zohocorp.com"
Server Name = ftp.zohocorp.com
user account = anonymous
password = "your email address"
Kindly email the location of the file and the folder in which it is placed in case you are using ftp to upload the file.
Clicking this link will take you to the Online user forums where you can discuss about SQLDBManagerPlus with other users. Five latest discussion topics will be displayed
If you would like to see more new features in SQLDBManagerPlus, click the Need Features link. This takes you to an online form where you can specify the feature and its description.
If you would like to know the current status of our product upcoming features head to Product Roadmap. If have any suggestion or requirement or feature you think should be included in SQLDBManagerPlus, you can go ahead and place your idea/suggestions/requirement in our Product Roadmap. You can also vote and interact with other SQLDBManagerPlus customers.
SQLDBManagerPlus Installation Information
This section provides information about the system where you have installed the product.
Host Name: Host name where the server is running.
Start Time: Time the server was started.
Build Number: Current Build Number of the product.
Service Pack: Displays the Service Pack number that is being applied to the product.
Server Port: Port number on which the product is running.
Load Factor: The load factor follows the format 'x.y', where 'x' represents load on SQLDBManagerPlus Server, while 'y' represents the load on the Database used by SQLDBManagerPlus. A value of zero represents least loaded, while a value of nine represents most loaded.
JVM Memory Information
This section provides information on the JVM Memory usage.
Total JVM Heap Size: Total heap size occupied by JVM.
Used JVM Heap Size: Heap size used by JVM.
Free JVM Heap Size: Heap size that is free without JVM usage.
View Thread Dump Information: Thread status in the JVM can be viewed here.
View Monitor Errors: Error messages of monitors can be viewed here. You can see, if data collection has happened successfully or not at one go.