Add Department CI

    To add non-IT asset CIs use the following URL format:


    Assuming you are adding a non-IT asset CI in the local server with port number 8080, the URL should be given as:



    1. Input is an XML string sent as "POST attribute" with key "INPUT_DATA".

    2. The operation name "add"  should be sent as a "POST attribute" with key "OPERATION_NAME".

    3. The technician key should be sent as a "POST attribute" with key "TECHNICIAN_KEY".


    • Technician having SDAdmin role can perform add operations on admin CIs like Business Service, Department etc.

    • CI-ID of the newly added entry is returned along with the CI Name in the response.

    • Technicians can add more than one CI(s) using the <record> </record> tags.

    • CI Attributes, Global Attributes and custom CI Attributes for the corresponding CI Type can be added.

    • All asset additional attributes can be added

    • Parameter Result Format - Optional. specifies the return format ( XML or JSON )

    • If no result format specified then API will return output in JSON format.

    Note: Attributes for other default CI Types like Cluster, Document, IT Service, Network,Switch Ports and Datacenter can be added by referring the CI Type details page.


    Sample Input for adding non-IT assets (Department):


    <?xml version="1.0" encoding="UTF-8"?>
    <API version="1.0" locale="en">    
            <parameter><name>Name</name><value>Research and Development1</value></parameter>
            <parameter><name>CI Type</name><value>Department</value></parameter>
            <parameter><name>Business Impact</name><value>Medium</value></parameter>
            <parameter><name>Description</name><value>Research and development</value></parameter>        



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