Active Directory Reports do not show the latest data

Problem

While generating the Active Directory Reports they do not reflect the modified updates.

Cause

• Non-synchronization of data between Endpoint Central Server and the Active Directory Domain Controller defined in SoM. View solution
• Multiple Domain Controllers (DC's) in the network and data in all your DC's are not in Sync. You are getting the "Active Directory is not synced in Endpoint Central" error. View solution

Resolution

Configure the AD Update Scheduler to update the Active Directory Reports periodically:

1. Go to the Admin tab, and click AD Report Settings.
2. Check the Enable AD Scheduler checkbox.
3. Select the Domain(s).
4. Select a Scan Mode:Update Complete objects (or) Update only modified objects.
5. Select Scheduler - Daily/Weekly/Monthly. Fill in the appropriate data.
6. Click the checkbox to enable Send Reports By Email functionality.
7. Click the Save Changes button.

On Demand Synchronization:

1. Go to the Reports tab, click Active Directory Reports on the left pane.
2. Select the Domain.
3. Click Sync Only Modified to update the modified objects alone. 
   (or)
   Click on Sync All to update all the objects.

Multiple Domain Controllers:

If you have multiple Domain Controllers in you network and if the data between all the Domain Controllers has not been synchronized when the AD reports data was retrieved, you will find the data is not up-to-date. Ensure that your domain controllers are sychronized when you retrieve the data. For example, schedule AD Update Scheduler as and when your Domain Controllers synchronize.

Applies to: Active Directory Reports, Generate AD Reports

Keywords: Active Directory Reports, Report on AD Objects, Domain Reports, OU Reports, GPO Reports