Citrix Patch Download Failure 

Workaround for Citrix Workspace and Citrix Files for Outlook Patch Download Failure

Problem

You are trying to download Citrix Workspace or Citrix Files for Outlook patches and the download fails.

Cause

This might be due to some issue in the session keys and hash keys of the download link. This error might also be due to a dynamic download URL.

Resolution

Follow the steps given below to resolve this issue:

  1. Download the updates of the Citrix Workspace app or Citrix Files for Outlook manually.
  2. If you're using DC Build Version 10.0.319 and above

      For Citrix Workspace:

    • You'll be able to find an option to 'Upload' near the Download failed error message. Using the Upload option you can install this patch.
    • Else navigate to Patch Mgmt -> Patches -> Downloaded Patches -> Search for the Bulletin ID TU-065 and click on the Patch ID to find the Patch Name. Then go to Upload Patches -> Search for the Bulletin ID TU-065 which has the same Patch Name and click on Install Patch.
    • For Citrix Files for Outlook:

    • You'll be able to find an option to 'Upload' near the Download failed error message. Using the Upload option you can install this patch.
    • Else navigate to Patches -> Downloaded Patches -> Search for the Bulletin ID TU-1003 and click on the Patch ID to find the Patch Name. Then go to Upload Patches -> Search for the Bulletin ID TU-1003 which has the same Patch Name and click on Install Patch.
  3. If you're using DC Build Version below 10.0.319

      For Citrix Workspace:

      Note: To find the Patch Name, navigate to Patch Mgmt -> Patches -> Downloaded Patches -> Search for the Bulletin ID TU-065 and click on the Patch ID. There'll be a pop-up in which you'll find the Patch Name listed.

    • Rename the downloaded file in this format: <Patchid>-<CitrixWorkspaceApp.exe>
    • Navigate to the <Desktop Central Installed Directory>\webapps\DesktopCentral\Store and place the renamed files.
    • Then go to Missing Patches -> Search for the Bulletin ID TU-065 which has the same Patch Name and click on Install Patch.
    • For Citrix File for Outlook:

      Note: To find the Patch Name, navigate to Patches -> Downloaded Patches -> Search for the Bulletin ID TU-1003 and click on the Patch ID. There'll be a pop-up in which you'll find the Patch Name listed.

    • Rename the downloaded file in this format: <Patchid>-<Patchname>
    • Navigate to the <Desktop Central Installed Directory>\webapps\DesktopCentral\Store and place the renamed files.
    • Then go to Missing Patches -> Search for the Bulletin ID TU-1003 which has the same Patch Name and click on Install Patch.

If the issue persists even after following the above-mentioned resolutions, please feel free to contact Support.