"Active Directory is not synced in Endpoint Central" error in Jira Service Management Cloud

Problem

"Active Directory is not synced in Endpoint Central" error message is shown when you are enabling the Auto Assign Assets option in the Setup Server page of the Endpoint Central App in Jira Service Management Cloud. The Auto Assign Assets feature uses the asset details present in Endpoint Central to map them to the respective users. Therefore, the error message is shown if the asset details have not been synchronized.

Cause

The Active Directory has not been synchronized with Endpoint Central at least once, to generate reports that have the latest data.

Resolution

For latest Active Directory Reports, you can either schedule the synchronization between Endpoint Central and Active Directory or perform it on demand (immediately).

Configure the AD Update Scheduler to update the Active Directory Reports periodically:

1. Go to the Admin tab, and click AD Report Settings.
2. Check the Enable AD Scheduler checkbox.
3. Select the Domain(s).
4. Select a Scan Mode:Update Complete objects (or) Update only modified objects.
5. Select Scheduler - Daily/Weekly/Monthly. Fill in the appropriate data.
6. Click the checkbox to enable Send Reports By Email functionality.
7. Click the Save Changes button.

On Demand Synchronization:

1. Go to the Reports tab, click Active Directory Reports on the left pane.
2. Select the Domain.
3. Click Sync Only Modified to update the modified objects alone. 
   (or)
   Click on Sync All to update all the objects.

For more details, please check this page.

Applies to: Active Directory Reports, Generate AD Reports

Keywords: Active Directory Reports, Report on AD Objects, Domain Reports, OU Reports, GPO Reports