Where do I find the log files to send to EventLog Analyzer Support?
For Build 8010 onwards
The log files are located in the <EventLogAnalyzer_Home>logs directory. Typically when you run into a problem, you will be asked to send the serverout.txt file from this directory to EventLog Analyzer Support.
For Build 8000 or earlier
The log files are located in the <EventLogAnalyzer_Home>server/default/log directory. Typically when you run into a problem, you will be asked to send the serverout.txt file from this directory to EventLog Analyzer Support.
I find that EventLog Analyzer keeps crashing or all of a sudden stops collecting logs. What could be the reason?
The inbuilt PostgreSQL/MySQL database of EventLog Analyzer could get corrupted if other processes are accessing these directories at the same time. So exclude ManageEngine installation folder from
Anti-virus scans
Automatic backup softwares
Snapshots in case of VMware installation
Ensure that no snap shots are taken if the product is running on a VM.
How to create SIF (Support Information File) and send it to ManageEngine when you are not able to perform the same from the Web client?
The SIF will help us to analyze the issue you have come across and propose a solution for the same.
If you are unable to create a SIF from the Web client UI,
For Build 8010 onwards
You can zip the files under 'logs' folder, located in C:/ManageEngine/Eventlog/logs (default path) and upload the zip file to the following ftp link: http://bonitas.zohocorp.com/upload/index.jsp?to=eventloganalyzer-support@manageengine.com
For Build 8000 or earlier
You can zip the files under 'log' folder, located in C:/ManageEngineEventlog/server/default/log (default path) and upload the zip file to the following ftp link: http://bonitas.zohocorp.com/upload/index.jsp?to=eventloganalyzer-support@manageengine.com
How to register dll when message files for event sources are unavailable?
What should I do if the network driver is missing?
For Windows builds 32bit and 64bit:
Install WinPcap v4.1.3 network driver.
Restart EventLogAnalyzer service to view logs in real-time.
Installation
EventLog Analyzer displays "Enter a proper ManageEngine license file" during installation
This can happen under two instances:
Case 1: Your system date is set to a future or past date. In this case, uninstall EventLog Analyzer, reset the system date to the current date and time, and re-install EventLog Analyzer.
Case 2: You may have provided an incorrect or corrupted license file. Verify that you have applied the license file obtained from ZOHO Corp. If neither is the reason, or you are still getting this error, contact licensing@manageengine.com
Binding EventLog Analyzer server (IP binding) to a specific interface.
For Build 8010 onwards
To bind EventLog Analyzer server to a specific interface, follow the procedure given below:
For Eventlog Analyzer running as application:
Shutdown EventLog Analyzer
Open the run.bat file which is under <EventLog Analyzer Home>bin directory and go to "RESTART Command block", uncomment the below RESTART command line and replace <ip-address> with
the IP address to which you want to bind the application, comment the existing RESTART command line and save the file.
rem %JAVA% %JAVA_OPTS% -cp "%CLASS_PATH%" com.adventnet.mfw.Starter %SAFE_START%
Open setcommonenv.bat file which is under <EventLog Analyzer Home>bin directory and go to "JAVA_OPTS Setting command Block", uncomment the below JAVA_OPTS setting command line
and replace <ip-address> with the IP address to which you want to bind the application and comment the existing JAVA_OPTS setting command.
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rem set JAVA_OPTS=-Djava.library.path=..lib;..libnative -DpdfReport=false -Duser.country=US -Duser.language=en -DminDiskSpace=5 -Xms128m -Xmx512m -Dspecific.bind.address=<ip-address>
to
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set JAVA_OPTS=-Djava.library.path=..lib;..libnative -DpdfReport=false -Duser.country=US -Duser.language=en -DminDiskSpace=5 -Xms128m -Xmx512m -Dspecific.bind.address=<ip-address>
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set JAVA_OPTS=-Djava.library.path=..lib;..libnative -DpdfReport=false -Duser.country=US -Duser.language=en -DminDiskSpace=5 -Xms256m -Xmx1024m
to
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rem set JAVA_OPTS=-Djava.library.path=..lib;..libnative -DpdfReport=false -Duser.country=US -Duser.language=en -DminDiskSpace=5 -Xms256m -Xmx1024m
Save the file
Open the database_param.conf file which is under <EventLog Analyzer Home>conf directory and replace localdevice in url tag with the <binding IP address> to which you want to bind the application and save the file.
url=jdbc:postgresql://<binding IP address>:33336/eventlog?stringtype=unspecified
Open the postgresql.conf file which is under <EventLog Analyzer Home>pgsqldata directory and uncomment the line '#listen_addresses = 'localdevice'' in the CONNECTIONS AND AUTHENTICATION section and replace the 'localdevice' with the '<binding IP address>' to which you want to bind the application and save the file.
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#------------------------------------------------------------------------------
# CONNECTIONS AND AUTHENTICATION
#------------------------------------------------------------------------------
# - Connection Settings -
#listen_addresses = 'localdevice' # what IP address(es) to listen on;
# comma-separated list of addresses;
# defaults to 'localdevice'; use '*' for all
# (change requires restart)
to
#------------------------------------------------------------------------------
# CONNECTIONS AND AUTHENTICATION
#------------------------------------------------------------------------------
# - Connection Settings -
listen_addresses = <binding IP address> # what IP address(es) to listen on;
# comma-separated list of addresses;
# defaults to 'localdevice'; use '*' for all
# (change requires restart)
Open the pg_hba.conf file which is under <EventLog Analyzer Home>pgsqldata directory and add the line
device all all <binding IP address in IPv4 format>/32 trust
after the line
device all all 127.0.0.1/32 trust
and save the file.
# TYPE DATABASE USER ADDRESS METHOD
# IPv4 local connections:
device all all 127.0.0.1/32 trust
# IPv6 local connections:
device all all ::1/128 trust
to
# TYPE DATABASE USER ADDRESS METHOD
# IPv4 local connections:
device all all 127.0.0.1/32 trust
device all all <binding IP address in IPv4 format>/32 trust
# IPv6 local connections:
device all all ::1/128 trust
Restart EventLog Analyzer
For Eventlog Analyzer running as service:
Before proceeding further, stop the EventLog Analyzer service and make sure that 'SysEvtCol.exe','Postgres.exe' and 'java.exe' are not running.
There are 7 files that must be modified for IP binding.
Note: data-doc-rid="255l9469213c93f3f4d8cb899c7bf8471fb58">Before editing the files ensure that you have a backup copy of the files.
Assume xxx.xxx.xxx.xxx is the IP address you wish to bind with EventLog Analyzer.
File 1)
<ELA home>\bin\setCommonEnv.bat
Search for line set JAVA_OPTS=-Djava.library.path=..\lib;..\lib\native -Duser.country=US -Duser.language=en -Xms256m -Xmx1024m
Append -Dspecific.bind.address= xxx.xxx.xxx.xxxto the line. It will now look as:set JAVA_OPTS=-Djava.library.path=..\lib;..\lib\native -Duser.country=US -Duser.language=en -Xms256m -Xmx1024m -Dspecific.bind.address= xxx.xxx.xxx.xxx
File 2)
<ELA home>\bin\runSEC.bat
Search for line "%SERVER_HOME%\bin\SysEvtCol.exe" -port 513 %syslogPort% -dbhome "%dbhome%" -ELAhome "%serverHome%" -loglevel 2 %RelayIP% %IPadd% %IgnoreHost% %IPadd% %*
Add -bindip xxx.xxx.xxx.xxx to the line, so that it looks like "%SERVER_HOME%\bin\SysEvtCol.exe" -bindip xxx.xxx.xxx.xxx -port 513 %syslogPort% -dbhome "%dbhome%" -ELAhome "%serverHome%" -loglevel 2 %RelayIP% %IPadd% %IgnoreHost% %IPadd% %*
File 3)
<ELA home>\server\conf\wrapper.conf
Search for line #wrapper.app.parameter.1=com.adventnet.mfw.Starter
Remove the # from the line, it should now look like wrapper.app.parameter.1=com.adventnet.mfw.Starter
The next line from current position should be #wrapper.app.parameter.2=-L../lib/AdventNetDeploymentSystem.jar . Add the following two lines after this line, one after the other.
Search for the line url=jdbc:postgresql://127.0.0.1:33335/eventlog?stringtype=unspecified
Replace the 127.0.0.1 with your xxx.xxx.xxx.xxx, the line should now look like url=jdbc:postgresql://xxx.xxx.xxx.xxx:33335/eventlog?stringtype=unspecified
File 6)
<ELA home>\pgsql\data\postgresql.conf
Search for the line #listen_addresses = 'localhost'
Remove the # from the line.
Replace the 'localhost' with 'xxx.xxx.xxx.xxx', the line should now look like listen_addresses = 'xxx.xxx.xxx.xxx'
File 7)
<ELA home>\pgsql\data\pg_hba.conf
Search for the following block
IPv4 local connections:
host all all 127.0.0.1/32 trust
We need to replicate the host all all 127.0.0.1/32 trust line with the new IP address in place of 127.0.0.1 and add it after that line. For replication, please copy this line itself and paste
it in next line and then edit out the IP address.
It should look like this
IPv4 local connections:
host all all 127.0.0.1/32 trust
host all all xxx.xxx.xxx.xxx/32 trust
Start EventLog Analyzer and check <ELA home>\logs\wrapper.log for the current status.
Startup and Shut Down
MySQL-related errors on Windows machines
Probable cause: An instance of MySQL is already running on this machine.
Solution: Shut down all instances of MySQL and then start the EventLog Analyzer server.
Probable cause: Port 33335 is not free
Solution: Kill the other application running on port 33335. If you cannot free this port, then change the MySQL port used in EventLog Analyzer.
EventLog Analyzer displays "Port 8400 needed by EventLog Analyzer is being used by another application. Please free the port and restart EventLog Analyzer" when trying to start the server
Probable cause: The default web server port used by EventLog Analyzer is not free.
Solution: Kill the other application running on port 8400. Carry out the following steps.
Stop the EventLog Analyzer service
Open wrapper.conf which is available under <EventLog Analyzer Home>server/conf folder.
Append the below line under # Java Additional Parameters section,
EventLog Analyzer displays "Can't Bind to Port <Port Number>" when logging into the UI.
Probable cause:The syslog listener port of EventLog Analyzer is not free.
Solution:
Check for the process that is occupying the syslog listener port, using netstat -anp -pudp . And if possible, try to free up this port.
If you have started the server in UNIX machines, please ensure that you start the server as a root user.
or, configure EventLog Analyzer to listen to a different syslog listener port and ensure that all your configured devices send their syslog to the newly configured syslog listener port of EventLog
Analyzer
Start up and shut down batch files not working on Distributed Edition when taking backup.
Probable cause: Path names given incorrectly.
Solution:
Download the "Automated.zip" and extract the files "startELAservice.bat"and "stopELAservice.bat" to <ELA home>//bin/ folder.
Create a Windows schedule as per your requirement and ensure that the path should be <ELA Home>//bin folder.
If you would like to have the files to a different folder, you need to edit the downloaded files and give the absolute path as below: < eg. is the application is installed on e:\ >
e:\ManageEngine\EventLog\bin\wrapper.exe -p ..\server\conf\wrapper.conf ---> to stop the EventLog Analyzer service.
e:\ManageEngine\EventLog\bin\wrapper.exe -t ..\server\conf\wrapper.conf ---> to start the EventLog Analyzer service.
Note:The script will work only if the application is started as a service.
EventLog Analyzer displays "Couldn't start elasticsearch at port 9300".
Probable cause: requiretty is not disabled
Solution: To disable requiretty, please replace requiretty with !requiretty in the etc/sudoers file.
Note:Elasticsearch uses multiple thread pools for different types of operations. It is important for new threads to be created whenever necessary. Please make sure that the number of threads that an elasticsearch user can create is at least 4096 by setting ulimit -u 4096 as root before starting Elasticsearch or by adding elasticsearch - nproc 4096 in /etc/security/limits.conf.
Configuration
While adding device for monitoring, the 'Verify Login' action throws RPC server unavailable error
The probable reason and the remedial action is:
Probable cause: The device machine RPC (Remote Procedure Call) port is blocked by any other Firewall.
Solution: Unblock the RPC ports in the Firewall.
While adding device for monitoring, the 'Verify Login' action throws 'Access Denied' error.
The probable reasons and the remedial actions are:
Probable cause: The device machine is not reachable from EventLog Analyzer machine.
Solution: Check the network connectivity between device machine and EventLog Analyzer machine, by using PING command.
Probable cause: The device machine running a System Firewall and REMOTEADMIN service is disabled.
Solution: Check whether System Firewall is running in the device. If System Firewall is running, execute the following command in the command prompt window of the device machine:
netsh firewall set service type=REMOTEADMIN mode=ENABLE profile=all
When WBEM test is carried out. it fails and shows error message with code 80041010 in Windows Server 2003.
The probable reasons and the remedial actions are:
Probable cause: By default, WMI component is not installed in Windows 2003 Server
Solution: Win32_Product class is not installed by default on Windows Server 2003. To add the class, follow the procedure given below:
In Add or Remove Programs, click Add/Remove Windows Components.
In the Windows Components Wizard, select Management and Monitoring Tools, then click Details.
In the Management and Monitoring Tools dialog box, select WMI Windows Installer Provider and then click OK.
Click Next.
How to enable Object Access logging in Linux OS?
The probable reasons and the remedial actions are:
Probable cause: The object access log is not enabled in Linux OS.
Solution: Steps to enable object access in Linux OS, is given below:
In the file /etc/xinted.d/wu-ftpd, edit the server arguments as mentioned below:
server_args = -i -o -L
What are commands to start and stop Syslog Deamon in Solaris 10?
The probable reasons and the remedial actions are:
Probable cause: Unable to start or stop Syslog Daemon in Solaris 10
Solution: In Solaris 10, the commands to stop and start the syslogd daemon are:
# svcadm disable svc:/system/system-log:default
# svcadm enable svc:/system/system-log:default
In Solaris 10, to restart the syslogd daemon and force it to reread /etc/syslog.conf:
While configuring incident management with ServiceDesk, I am facing SSL Connection error.
This error can occur if the ServiceDesk server's HTTPS certificate is not included in EventLog Analyzer's JRE certificate store. To import the certificate to EventLog Analyzer's JRE certificate store, follow the steps below:
Place the server's certificate in your browser's certificate store by allowing trust when your browser throws up the error saying that the certificate is not trusted.
Export the certificate as a binary DER file from your browser.
For Firefox, you can find this under Preferences > Advanced > Encryption > Servers
For IE, Internet Options > Content > Certificates > Personal > Export For Chrome, Settings > Show Advanced Settings > Manage Certificates
Use the keytool utility to import the certificate into EventLog Analyzer's JRE certificate store.
keytool -import -alias SDP server -keystore EventLog Analyzer Home /lib/security/cacerts -file path-to-certificate-file
Enter the keystore password. Note that the default password is changeit.
File Integrity Monitoring (FIM) troubleshooting
Try the following troubleshooting, if username is enabled for a particular folder.
Note: The following GUI is for the SACL entry in folder properties.
Port management error codes
The following are some of the common errors, its causes and the possible solution to resolve the condition. Feel free to contact our support team for any information.
Port already used by some other application
Cause: Cannot use the specified port because it is already used by some other application.
Solution: This can be solved either by changing the port in the specified application or by using a new port.
If you use a new port, make sure to change the ports in the forwarding device either manually or using auto log forwarding configuration.
TLS not configured
Cause: HTTPS not configured to support TLS encrypted logs.
Solution: Configure the server to use either a self-signed certificate or a valid PFX certificate.
Error statuses in File Integrity Monitoring (FIM).
Permission denied
Causes
Credentials maybe incorrect.
Credentials with insufficient privileges.
Solutions
Credentials can be checked by accessing the SSH terminal.
Credentials with the privilege to start, stop, and restart the audit daemon, and also transfer files to the Linux device are necessary.
Audit service unavailable
Cause
The audit daemon service is not present in the selected Linux device.
Solution
The audit daemon package must be installed along with Audisp.
Access restriction from SELinux
Cause
SELinux hinders the running of the audit process.
Solutions
SELinux's presence could be checked using getenforce command.
Configure SELinux in permissive mode. After changing it to the permissive mode, navigate to Manage Agent page and click on Reinstall to reinstall the agent.
Agent upgrade failure
Causes
No connectivity with the agent during product upgrade.
Incorrect credentials.
Solutions
Manually install the agent by navigating to the Manage Agent page.
To install agent:
Windows device: Run the EventLogAgent.msi.
Linux device: Execute chmod +x EventLogAgent.bin, then run EventLogAgent.bin.
Agent Installation Failed
Causes
Machine may be in the offline mode.
Machine may not exist.
Network path may not be reachable.
Solutions
To confirm if the device exists, it could be pinged.
Manually install the agent by navigating to the Manage Agent page.
Agent Installation on Incompatible Platform
Causes
The agent is installed on a host which has neither a Linux nor a Windows OS.
Solutions
Supported Linux distributions are CentOS, Debian, Fedora, openSUSE, Red Hat, and Ubuntu.
Windows versions greater than 5.2 (Windows Server 2003) are supported.
Log Collection and Reporting
I've added a device, but EventLog Analyzer is not collecting event logs from it
Probable cause: The device machine is not reachable from the EventLog Analyzer server machine
Solution:Check if the device machine responds to a ping command. If it does not, then the machine is not reachable. The device machine has to be reachable from the EventLog Analyzer server in order to collect event logs.
Probable cause: You do not have administrative rights on the device machine
Solution: Edit the device's details, and enter the Administrator login credentials of the device machine. Click Verify Login to see if the login was successful.
Error Code 0x251C
Probable cause: The device was added when importing application logs associated with it. In this case, only the specified application logs are collected from the device, and the device type is listed as unknown.
Solution:
Click on the update icon next to the device name.
Select the appropriate device type.
Provide any other required information for the selected device type.
Click on update.
I get an Access Denied error for a device when I click on "Verify Login" but I have given the correct login credentials
Probable cause: There may be other reasons for the Access Denied error.
Solution: Refer the Cause and Solution for the Error Code you got during Verify login.
Error Code 00x80070005
Scanning of the Windows workstation failed due to one of the following reasons:
The login name and password provided for scanning is invalid in the workstation.
Solution: Check if the login name and password are entered correctly.
Remote DCOM option is disabled in the remote workstation
Solution:
Check if Remote DCOM is enabled in the remote workstation. If not enabled, then enable the same in the following way:
Select Start > Run.
Type dcomcnfg in the text box and click OK.
Select theDefault Propertiestab.
Select theEnable Distributed COMin this machine checkbox.
Click OK.
To enable DCOM on Windows XP devices:
Select Start > Run
Type dcomcnfg in the text box and clickOK
Click on Component Services > Computers > My Computer
Right-click and selectProperties
Select the Default Propertiestab
Select theEnable Distributed COM in this machine checkbox
ClickOK
User account is invalid in the target machine.
Check if the user account is valid in the target machine by opening a command prompt and executing the following commands:
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net use \<RemoteComputerName>C$ /u:<DomainNameUserName> "<password>"
net use \<RemoteComputerName>ADMIN$ /u:<DomainNameUserName> "<password>"
If these commands show any errors, the provided user account is not valid on the target machine.
Error Code 0x80041003
The user name provided for scanning does not have sufficient access privileges to perform the scanning operation. This user may not belong to the Administrator group for this device machine.
Solution: Move the user to the Administrator Group of the workstation or scan the machine using an administrator (preferably a Domain Administrator) account.
Error Code 0x800706ba
A firewall is configured on the remote computer. Such exceptions mostly occur in Windows XP (SP 2), when the default Windows firewall is enabled.
Solution:
Disable the default Firewall in the Windows XP machine:
SelectStart > Run
Type Firewall.cpl and click OK
In the General tab, click Off
Click OK
If the firewall cannot be disabled, launch Remote Administration for administrators on the remote machine by executing the following command:
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netsh firewall set service RemoteAdmin
After scanning, you can disable Remote Administration using the following command:
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netsh firewall set service RemoteAdmin disable
Error Code 0x80040154
WMI is not available in the remote windows workstation. This happens in Windows NT. Such error codes might also occur in higher versions of Windows if the WMI Components are not registered properly.
Solution: Install WMI core in the remote workstation.
WMI Components are not registered.
Solution: Register the WMI DLL files by executing the following command in the command prompt: winmgmt /RegServer
Error Code 0x80080005
There is some internal execution failure in the WMI service (winmgmt.exe) running in the device machine. The last update of the WMI Repository in that workstation could have failed.
Solution:
Restart the WMI Service in the remote workstation:
Select Start > Run
Type Services.msc and click OK
In the Services window that opens, select Windows Management Instrumentation service.
Right-click and select Restart
Error Code 1722, 1726, 1753, 1825
Probable cause: The device machine RPC (Remote Procedure Call) port is blocked by another firewall.
I have added an Custom alert profile and enabled it. But the alert is not generated in EventLog Analyzer even though the event has occured in the device machine
Probable cause: The alert criteria have not been defined properly
Solution: Please ensure that the required fields in the Add Alert Profile
screen have been given properly.Check if the e-mail address provided is correct. Ensure that the Mail server has been configured correctly.
When I create a Custom Report, I am not getting the report with the configured message in the Message Filter
Probable cause: The message filters have not been defined properly Solution:When you are entering the string in the Message Filters for matching with the log message, ensure you copy/enter the exact string as shown in the Windows Event Viewer.
e.g., Logon Name:John
MS SQL server for EventLog Analyzer stopped
Probable cause: The transaction logs of MS SQL could be full Solution: If the EventLog Analyzer MS SQL database transaction logs are full, shrink the same with the procedure given below:
Stop the Eventlog Analyzer Server/Service
(Check the Eventlog Analyzer server machine's Task Manager to ensure that the processes 'SysEvtCol.exe', 'Java.exe' are not running).
Connect MS SQL client (using Microsoft SQL Server Management Studio) and execute the below query: sp_dboption 'eventlog', 'trunc. log on chkpt.', 'true'
To execute the query, select and highlight the above command and press F5 key.
After executing the above command, select and highlight the below command and press F5 key to execute it. DBCC SHRINKDATABASE (eventlog)
Note: This process will take some time, based on the EventLog Analyzer database size.
Start the Eventlog Analyzer.
I successfully configured Oracle device(s), still cannot view the data
If Oracle device is Windows, open Event viewer in that machine and check for Oracle source logs under Application type. If Linux, check the appropriate log file to which you are writing Oracle logs. If the Oracle logs are available
in the specified file, still EventLog Analyzer is not collecting the logs, contact EventLog Analyzer Support.
The user name provided for scanning does not have sufficient access privileges to perform the scanning operation. Probably, this user does not belong to the Administrator group for this device machine
The Syslog host is not added automatically to EventLog Analyzer/the Syslog reception has suddenly stopped
Check EventLog Analyzer's live Syslog Viewer for incoming Syslog packets.
If you are able to view the logs, it means that the packets are reaching the machine, but not to EventLog Analyzer. You need to check your Windows firewall or Linux IP tables.
If you are not able to view the logs in the Syslog viewer, then check if the EventLog Analyzer server is reachable. This can be done in the following ways:
Ping the server.
For TCP, you can try the command telnet <ela_server_name> <port_no> where 514 is the default TCP port.
tcpdump
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tcpdump -n dst <ela_server_name> and dst port <port_no>
If reachable, it means there was some issue with the configuration. If not reachable, then you are facing a network issue.
EventLog Analyzer agent management
If you have trouble installing the agent using the EventLog Analyzer console, GPOs or software installation tools, you can try to install the agent manually. Here the the steps for manual agent installation.
Performance
For troubleshooting, please follow the steps below:
Check if other applications are blocking the CPU cycle for EventLog Analyzer.
If a virtual machine is used, check for over provisioning or if snapshots are affecting the performance.
If the log flow rate is high, please check our tuning guide.
Error messages while adding STIX/TAXII servers to EventLog Analyzer
While I was trying to add a STIX/TAXII server to EventLog Analyzer, I got the following error messages. What do they mean?
This feature has been disabled for Online Demo!
This error message pops up when the feature you tried to use is not available in the online demo version of EventLog Analyzer. To try out that feature, download the free version of EventLog Analyzer.
This error message can be caused because of different reasons. It might be due to network issues, proxy related issues, bad requests in the network, or if the URL is unable to locate a STIX/TAXII server.
Failed to connect to the URL.
This error message denotes that the URL entered is malformed.
Authorization failed.
This error message signifies that the credentials entered are wrong.
SSL Troubleshooting steps
Certificate name mismatch
Description:
This error occurs when the common name of the SSL Certificate doesn't exactly match the hostname of the server in which the EventLog Analyzer is installed.
Solution:
Please get a new SSL certificate for the current hostname of the server in which EventLog Analyzer is installed.
Invalid Certificate
Description:
This error occurs when the SSL certificate you have configured with EventLog Analyzer is invalid. A certificate can become invalid if it has expired or other reasons.
Solution:
Please configure EvnetLog analyzer to use a valid SSL certificate.
SMS Settings
Troubleshooting SSLHandshakeException in SMS Server Settings.
Description:
This exception occurs when you configure a SMTP mail server or a web server with SSL in EventLog Analyzer, and the server uses a self-signed certificate. The Java Runtime Environment used in EventLog Analyzer will not trust self-signed
certificates unless it is explicitly imported.
Solution: You need to import the self-signed certificates used by the server in the JRE package used by EventLog Analyzer. Follow the steps given below:
Step 1: Download the certificate
For SMTP servers:
Note:
To download the certificate used by SMTP server, you must have OpenSSL installed. You can download it from here.
Open the command prompt and change to the bin folder in the OpenSSL installed location.
For example: Keytool -importcert -alias myprivateroot -keystore ..\lib\security\cacerts -file C:\smtpcert.cer
Enter changeit when prompted for a password.
Enter y when prompted Yes or No.
Close the command prompt and restart EventLog Analyzer.
Threat Intelligence Troubleshooting Tips
IP Geolocation data store corruption
This may happen when the product is shutdowns while the data store is updating and there is no backup available.
Troubleshooting steps:
This is a rare scenario and it happens only when the product shuts down abruptly during the first ever download of IP geolocation data.
There is no need for a troubleshoot as EventLog Analyzer will automatically download the data in the next schedule. Please note that the IP geolocation data gets automatically updated daily at 21:00 hours.
IP Geolocation data update failure
This occurs when there is no internet connection on EventLog Analyzer server or if the server is unreachable.