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FAQ

General

  1. What are the system requirements for OS Deployer?
  2. What operating systems can be deployed using OS Deployer?
  3. What are the ports used by OS Deployer?
  4. Can I capture the image of specific drives of the hard disk?
  5. Where can the captured images be stored?
  6. What happens when the image size is too large that it cannot be saved to a single disk?
  7. Can the image be deployed to multiple systems simultaneously?
  8. When deploying the image to multiple systems, will the bandwidth consumption be very high?
  9. What happens if I want to deploy an image to dissimilar hardware?
  10. What about the other aspects of PC Life Cycle Management?
  11. Can you explain how Universal Deploy works?
  12. Why am I not able to see the Universal Deploy menu while deploying an image?
  13. How do I send the logs to support for troubleshooting?
  14. Is it possible to install the OS Deployer components on a different machine?
  15. Which components of ManageEngine OS Deployer need to be installed mandatorily?
  16. Can I access the OS Deployer server remotely?
  17. Can I perform multiple server installation with a single purchase?
  18. Can I upgrade the OS using ManageEngine OS Deployer?
  19. Is User Profile migration supported?
  20. Does ManageEngine OS Deployer support RAID modes?
  21. How to configure PXE server?
  22. How to deploy OS images to remote office computers?
 

Licensing

  1. How is OS Deployer licensed?
  2. What operating systems come under server license and workstation license?
  3. Does the OS Deploy server need a license to install?
 

General

1. What are the system requirements for OS Deployer?

OS Deployer for PCs components installation:

  • DHCP server
  • FDD, CD-R/RW drive or another drive (USB hard drive, zip drive, flash drive, etc.

For target computers:

  • FDD, CD-ROM drive, any other drive (USB hard drive, zip drive, flash drive, etc.)
  • PXE support in BIOS (if you want to boot OS Deployer components from ManageEngine PXE Server)

Supported operating systems

ManageEngine OS deploy server

  • Windows NT 4.0 Server / 2000 Server / 2000 Advanced Server / 2003 Server /2008 Server/2008 R2/ 2012 Server
  • Windows NT/2000/XP/Vista/Windows 7/ Windows 8

ManageEngine OS Deployer Management Console

  • Windows NT 4.0 Server / 2000 Server / 2000 Advanced Server / 2003 Server / 2008 Server/ 2008 R2 / 2012 Server
  • Windows NT/2000/XP/Vista/Windows 7/ Windows 8
  • Windows 98/Me

Operating systems for deployment**

  • Windows 8/Windows 7/Vista/ Windows XP/ 2000/ NT/98/Me

**– Can deploy any OS on an x86 based system with bootable media. Server license required to deploy servers and workstation license required to deploy workstations.

 

2. What operating systems can be deployed using OS Deployer?

The following operating systems can be deployed using OS Deployer:

 

 

Operating System

Imaging & Deployment

Changing Settings

License Type

Windows Server 2012 Foundation

Yes

Yes

Server

Windows Server 2012 R2 Foundation

Yes

Yes

Server

Windows Server 2012 Essentials

Yes

Yes

Server

Windows Server 2012 R2 Essentials

Yes

Yes

Server

Windows Server 2012 Standard

Yes

Yes

Server

Windows Server 2012 R2 Standard

Yes

Yes

Server

Windows Server 2012 Datacenter

Yes

Yes

Server

Windows Server 2012 R2 Datacenter

Yes

Yes

Server

Windows Server 2008 R2 (No Service Pack or Service Pack 1)

Yes

Yes

Server

Windows Server 2008 (x86, x64) (No Service Pack, Service Pack 1, or Service Pack 2)

Yes

Yes

Server

Windows Server 2003 (x86, x64) (No Service Pack, Service Pack 1, or Service Pack 2)

Yes

Yes

Server

Windows Server 2003 R2 (x86, x64) (No Service Pack, Service Pack 1, or Service Pack 2)

Yes

Yes

Server

Windows Small Business Server 2011 (No Service Pack)

Yes

Yes

Server

Windows Small Business Server 2003 (No Service Pack, Service Pack 1, or Service Pack 2)

Yes

Yes

Server

Windows Storage Server 2003 R2 (No Service Pack, Service Pack 1, or Service Pack 2)

Yes

Yes

Server

Windows Server 2003 x64 Edition (No Service Pack, Service Pack 1, or Service Pack 2)

Yes

Yes

Server

Windows 8 (x86, x64)

Yes

Yes

Workstation

Windows 8 Pro (x86, x64)

Yes

Yes

Workstation

Windows 8.1 Pro (x86, x64)

Yes

Yes

Workstation

Windows 8 Enterprise (x86, x64)

Yes

Yes

Workstation

Windows 8.1 Enterprise (x86, x64)

Yes

Yes

Workstation

Windows 7 Home Basic (x86, x64) (No Service Pack or Service Pack 1)

Yes

Yes

Workstation

Windows 7 Home Premium (x86, x64) (No Service Pack or Service Pack 1)

Yes

Yes

Workstation

Windows 7 Professional (x86, x64) (No Service Pack or Service Pack 1)

Yes

Yes

Workstation

Windows 7 Ultimate (x86, x64) (No Service Pack or Service Pack 1)

Yes

Yes

Workstation

Windows Vista Home Basic (x86, x64) (No Service Pack, Service Pack 1, or Service Pack 2)

Yes

Yes

Workstation

Windows Vista Home Premium (x86, x64) (No Service Pack, Service Pack 1, or Service Pack 2)

Yes

Yes

Workstation

Windows Vista Business (x86, x64) (No Service Pack, Service Pack 1, or Service Pack 2)

Yes

Yes

Workstation

Windows Vista Ultimate (x86, x64) (No Service Pack, Service Pack 1, or Service Pack 2)

Yes

Yes

Workstation

Windows XP Home (Any Service Pack or no Service Pack)

Yes

Yes

Workstation

Windows XP Professional (No Service Pack, Service Pack 1, Service Pack 2, or Service Pack 3)

Yes

Yes

Workstation

Windows XP Professional x64 Edition (No Service Pack, Service Pack 1, or Service Pack 2)

Yes

Yes

Workstation

Windows 2000 Server (Any Service Pack or no Service Pack)

Yes

No

Server

Windows 2000 Advanced Server (Any Service Pack or no Service Pack)

Yes

No

Server

Windows 2000 Professional (Any Service Pack or no Service Pack)

Yes

No

Workstation

Windows NT/4.0 Server

Yes

No

Server

Windows 98/Me

Yes

No

Workstation

 

3. What are the ports used by OS Deployer?

The OS Deployer Server and the OS Deployer Management Console use the following ports and IP addresses for remote operation:

  • UDP port: 9876
  • TCP port: 9876, if port number is already in use, a random port is obtained
  • IPv4 multicast address: 239.255.219.45
  • OS Deployer Management Console UDP port : 9877, if busy, chose port at random
  • The OSD PXE server uses UDP port: 67, 68, 69 and Broadcast address: 255.255.255.255
 

4. Can I capture the image of specific drives of the hard disk?

Yes, OS Deployer provides the option to image specific drives of a hard disk.

 

5. Where can the captured images be stored?

The images can be stored in the hard disk of the imaged computer, network share, CD, and other removable media.

 

6. What happens when the image size is too large that it cannot be saved to a single CD?

The image can be split and stored in multiple CDs

 

7. Can the image be deployed to multiple systems simultaneously?

Yes, images can be deployed to multiple computers using flexible deployment options.

 

8. When deploying the image to multiple systems, will the bandwidth consumption be very high?

No, using the multicast option the image is broadcast to multiple computers in bulk, thereby controlling the bandwidth.

 

9. What happens if I want to deploy an image to dissimilar hardware?

The Universal Deploy feature can be used to deploy images to dissimilar hardware.

 

10. What about the other aspects of PC Life Cycle Management?

You can use ManageEngine Desktop Central for efficiently managing the desktops like deploying software, managing the patches and assets, applying security restrictions, managing software licenses, and so on.

 

11. Can you explain how Universal Deploy works?

The Universal Deploy helps you to deploy the images to the dissimilar hardware. For Example, if you wish to deploy the image taken from the Dell Laptop to HP Laptop then you can achieve this with the Universal Deploy, which takes care of installing the Mass Storage device drivers and also you can install the specific Mass Storage Device drivers (Applicable for RAID controllers) or automatically search for the Mass Storage Device drivers in the specified location (Network Share/External Media).

 

12. Why am I not able to see the Universal Deploy menu while deploying an image?

Check whether you have installed Universal Deploy add-on. This add-on should have to be separately installed along with OS Deployer. You can download the EXE from our website and install.

 

13. How do I send the logs to support for troubleshooting?

If you have encountered a problem and if you seek assistance with the support, it is helpful if you could attach the relevant logs so that the support team can analyze and trace the problem quickly. You would need to send the zip of the following logs:

  • Documents and Settings/ All Users/ Application Data/ ManageEngine/ FileServerLogs (in Windows
    Vista/2008 it is ProgramData/FileServerLogs)
  • Documents and Settings/ All Users/ Application Data/ ManageEngine/ DeployServer (in Windows
    Vista/2008 it is ProgramData/DeployServer)

To save the agent logs in the server, you should select the option "Store logs of media to the deployment server" option available under the Network Settings of the Deploy Agent Creation wizard.

14. Is it possible to install the OS Deployer components on a different machine?

Yes, choose the ‘extract’ option at the time of running the OS Deployer server executable.

15. Which components of ManageEngine OS Deployer need to be installed mandatorily?

Management Console, License server and OS Deploy Server are the three components of ManageEngine OS Deployer that need to be installed mandatorily.

16. Can I access the OS Deployer server remotely?

Yes, you need to install the ManageEngine OS Deployer Management Console on the machine from which you wish to operate and use the “connect” option to access the OS Deployer Server.

17. Can I perform multiple server installation with a single purchase?

Yes, you can install the OS Deployer Server and Management Console on any number of machines but only one installation can be performed for the License server.

18. Can I upgrade the OS using ManageEngine OS Deployer?

No. ManageEngine OS Deployer supports deploying the OS images to single or multiple machines.

19. Is User Profile migration supported?

No. User Profile migration is not supported.

20. Does ManageEngine OS Deployer support RAID modes?

Yes, RAID modes 1 – 5 are supported in ManageEngine OS Deployer.

21. How to configure PXE server?

Using ManageEngine PXE Server makes sense if there is a Dynamic Host Control Protocol (DHCP) server in your network, so that the machines can automatically obtain IP addresses at boot. Without a DHCP server, you cannot boot machines from PXE. There are three possible cases:

  • The PXE Server and the DHCP server are installed on different machines.

    In such a case,the PXE boot request from the client machine should be forwarded to the PXE server by DHCP or an L3 device. One of the known issues with Microsoft DHCP server is that it cannot route the PXE traffic to other machines via scope options 66 and 67. Hence, you will need to configure the IP Helper on the switches to relay or forward the PXE traffic to the PXE server. To do that, you will need to configure the switch to relay the PXE traffic. The PXE server IP addresses are configured on a per-interface basis using IP helper functionality in the same way as DHCP server addresses.

  • The second possible case is the PXE Server and DHCP installed on the same machine.

    In such a case, set the scope option 60 to 'PXEClient'.

  • In case of a flat network or all servers and clients being part of the same subnet.

    In such cases, a switch or a DHCP configuration is not required. This is because no Firewall/Router/Switch is available to drop the Broadcast.

 

22. How to deploy OS images to remote office computers?

While setting up ManageEngine OS Deployer, you can install all the components in the Head Office. However, the OS Deploy server alone is expected to be installed in each remote office. In this way, you can initiate and control the OS Deployment to remote office computers since it is the OS Deploy server that stores the OS images. The reason for installing the OS Deploy Server has also got file server, which is responsible for establishing the TCP connection to the target machine to transfer files so that LAN Bandwidth is utilized for image deployment instead of T1 connection Bandwidth which is expensive.

 

Licensing

1. How is OS Deployer licensed?

OS Deployer licensing is based on the number of deployed and/or managed computers. E.g., to deploy a system on 100 computers one needs 100 licenses. Further managing or redeploying of the deployed computers does not require additional licenses. Depending on the operating system, one needs to have either a workstation or a server license - refer to the next question for the license type for different operating systems.

In addition to per-machine licensing, ManageEngine OS Deployer supports per-deployment licensing.

A deployment license enables you a single successful deployment to any machine. A machine license enables you an unlimited number of deployments to a particular machine.

Universal Deploy for Servers and workstations, allows you to deploy a standard image to dissimilar hardware. Universal Deploy feature is included in the Machine and Deployment Licenses and is not required to be purchased separately.

 

2. What operating systems come under server license and workstation license?

Operating System License Type
MS Windows Server 2008 R2 Server
MS Windows Server 2012 Foundation Server
MS Windows Server 2012 R2 Foundation Server
MS Windows Server 2012 Essentials Server
MS Windows Server 2012 R2 Essentials Server
MS Windows Server 2012 Standard Server
MS Windows Server 2012 R2 Standard Server
MS Windows Server 2012 Datacenter Server
MS Windows Server 2012 R2 Datacenter Server
MS Windows 8 (x86, x64) Workstation
MS Windows 8 Pro (x86, x64) Workstation
MS Windows 8.1 Pro (x86, x64) Workstation
MS Windows 8 Enterprise (x86, x64) Workstation
MS Windows 8.1 Enterprise (x86, x64) Workstation
MS Windows Server 2008 Server
MS Windows Server 2003 Service Pack 2 (x86, x64) Server
MS Windows Server 2003 R2 (x86, x64) Server
MS Windows Small Business Server 2003 Server
MS Windows Small Business Server 2011 Server
MS Windows Storage Server 2003 R2 Server
MS Windows Server 2003 x64 Editions Server
MS Windows 2000 Server Server
MS Windows 2000 Advanced Server Server
MS Windows 2000 Professional SP4 Server
MS Windows 7 Workstation
MS Windows Vista Home Basic (x86, x64) Workstation
MS Windows Vista Home Premium (x86, x64) Workstation
MS Windows Vista Business (x86, x64) Workstation
MS Windows Vista Ultimate (x86, x64) Workstation
MS Windows XP Home Workstation
MS Windows XP Professional Workstation
MS Windows XP Professional x64 Edition Workstation
MS Windows XP Professional SP2 Workstation
MS Windows NT/4.0 Server Server
MS Windows 98/Me Workstation

 

3. Does the OS Deploy server need a license to install?

No, OS Deploy Server does not require a license to install

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