Help Document

Raising a self-service request

Your admin may choose to route all self-service password reset, account unlock, directory update, and mail group subscription activities through the IT help desk for approval. If so, your requested changes will only be updated in Active Directory after your IT team approves them.

  • In ADSelfService Plus’ user portal, navigate to the Requests tab. You will see a list of requests that you have created. Select the request type that you want to view from the drop-down. You can choose from the following:
    • Open Requests – Requests waiting on approval from the IT team.
    • Rejected Requests – Requests that were rejected.
    • Closed Requests – Requests that were completed (executed) or rejected.
    • All Requests – Open, rejected, and closed requests.

Click the Subject of a request to view details such as created time, assigned to, request ID, and workflow status.

Password self-service requests


Viewing 'Request' Details :

A closed self-service request

Your requests are closed only when the IT team either approves or rejects it.


Your request has been submitted to the ADSelfService Plus technical support team. Our technical support people will assist you at the earliest.


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