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Generative AI

Leverage GenAI to complete daily service desk tasks in seconds with simple prompts
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What is generative AI?

GenAI is the capability of systems or models to generate new content based on its trained data. It generates text, images, audio, or code by combining and transforming input information to produce novel and meaningful outputs.

Why is generative AI important in a PSA software?

GenAI speeds up support by creating context-aware responses, suggesting solutions, and generating knowledge base entries in real time, and a lot more. MSPs can leverage it within their PSA platform to reduce agent workload, cut response times, ensure consistency, and boost customer satisfaction.

Generative AI in ServiceDesk Plus MSP.

ServiceDesk Plus MSP delivers a range of AI capabilities designed to improve efficiency, communication, and service experiences. Zia, the AI powerhouse of ServiceDesk Plus MSP, enables technicians to swiftly generate resolutions and replies, and helps process owners build workflows and develop low-code scripts, delivering powerful service desk outcomes in seconds with simple prompts.

GenAI-powered conversation summary

Conversation Summary

Generative AI reply assist in ServiceDesk Plus MSP

Reply Assist

GenAI-powered text assist

Text Assist

GenAI-powered resolution assist

Resolution Assist

AI checklist creation for automating service request tasks

Checklist Generator

 

 

Boost agent efficiency and accelerate issue resolution

  • Automatically condense lengthy support tickets into concise, actionable summaries.
  • Suggest intelligent, context-aware replies in real time to speed up responses.
  • Help your technicians in generating context-based content, improve grammar and spellings, translate text, and more in rich text editors across the application.*
  • Guide agents step by step through common issues to increase first-contact resolution and reduce escalations.*
  • Build comprehensive checklists for specific requests to ensure all required actions are completed, minimizing missed steps and improving service quality.*

Streamline workflows, knowledge, and automation

  • Transform your workflow ideas into fully functional, optimized processes in seconds with intelligent, instant workflow generation with Ask Zia.*
  • Generate knowledge articles to technical issues instantly to accelerate troubleshooting and deliver fixes faster.*
  • Prompt and generate low-code custom functions and custom scripts for a specific automation or template-level customizations.*
Generative AI workflow assist helps creating IT workflows

Workflow Assist

Generative AI solution generator for IT issues

Solution Generator

Generative AI script generator for creating custom scripts

Custom Script Generator

 

 

GenAI-powered Zia Bot with ChatGPT integration

Ask ChatGPT in Zia Bot

Zia Bot powered by ChatGPT to generate solutions

ChatGPT-powered solutions in Zia Bot

 

 

Empower end users with intelligent self-service

  • Find relevant solutions powered by ChatGPT within Zia Bot interactions.**
  • Suggest solutions during request creation from Zia Bot for faster self-service**

*These capabilities are only available in the Cloud version of ServiceDesk Plus MSP.

**These capabilities are only available in the On-premises version of ServiceDesk Plus MSP.