Trouble Shooting Tips

     

    If login failed for a correct 'UserName' and 'Password',

    1. Check if the User is imported from 'Active Directory'.

    2. If User is not imported from Active Directory, then submit only the username and password to http://machinename:portname/servlets/RequestServlet for Authentication.

    3. If User is imported from Active Directory, then submit the username and password along with DOMAIN_NAME and logonDomainName to http://machinename:portname/servlets/RequestServlet for Authentication.

       

      Note:
      DOMAIN_NAME
      represents the Domain to which the User belongs, logonDomainName represents Authentication Mode,
      Local Authentication
      or empty value refers to Local Authentication mode, and AD_AUTH refers to Active Directory Authentication Mode.

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