Viewing Components Details

     

    1. Log in to the ServiceDesk Plus - MSP application using your user name and password. This opens the ManageEngine ServiceDesk plus - MSP home page.

    2. Click on Assets tab -> Click Components link under on the left hand side of the page. This opens the components list view page.

    3. Click on the components name to view the components details. By default Resource Info tab details are displayed.

    Note: The Accounts select box on top of the page allows you to select the account for which you want to view data .

    • If 'All Accounts' is selected, the data pertaining to all accounts for which the technician has access is displayed.

    • If an account's name is selected, data pertaining to the selected account is displayed.

    Viewing Resource Info Details     

    Resource Info tab displays the Resource Details such as, Resource Name, Tag, Bar Code, Serial No Region, Cost, Acquisition Date and many other details are displayed.

     

    Viewing History of Components

    Click on the History tab to view the components history. This gives the complete components Resource Ownership History on date and State of the components.

     

    Request Details

    On clicking the Request Details page you will be able to view all the requests raised for the Component.

    On Clicking the request title you can view the details of the request, requester details, Assets belonging to the user, Time elapsed to solve the request, resolution for the request and history of the request

    Also you can send reply for the request or forward the request to the technician. You can Search associated problem and change or add new problem or change to the request.

     

    Contracts Details

    Click on Contracts tab to view the contracts attached to the components. This gives the complete details about the contract such as, vendor name, support details, contract rules, expiry date, cost and other rules.

     

    Costs Details

    1. Click on the Costs tab to view the costs associated to the components.

    2. Click on Add Cost button to add cost to the components.

    3. Select the Cost Factor from the combo box. For ex. Service Cost. This is a mandatory field.

    4. Specify the description about the cost in the Description field. Say if the cost factor is service cost you can specify important information about the service cost.  

    5. Specify the Amount in $ in the Amount field. This is a mandatory field.

    6. Select the Date from the calendar button. This is mandatory field.

    7. Click on Add Cost button to add the cost. You can see the cost added to the components shown in the Other Costs list view page.

     

     

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