ServiceDesk Plus - MSP keeps track of all the service packs such as hotfix, security update, installer, on scanning the workstations.
To view the Service Packs details,
Click Software title -> Service Packs link under Resources block. The service pack list view page opens.
Click the service pack name to view the service pack details.
The details page displays the complete detail about the service pack with number of installations, and installation without service packs. It also provides information on the number of software the service pack applies to.
Say, if the service pack Security Update for Windows XP is applicable for Microsoft Windows XP Professional and Microsoft Windows 2000 Professional then this software list would be displayed before the service pack installations list.
Service Pack Installations
Under this block you get the list of all service pack installations with the Workstation name, User name, Installed On and Installed By details.
Software Installations without Service Packs
Under this block you get the list of all software installations without the service packs along with the Workstation name, User name, Software and Usage details.