Associating Incidents to a Change

You can associate Incidents with a change. Multiple similar Incidents can be associated to a single change. This allows completion of multiple requests simultaneously.  

1. Log in to the ServiceDesk Plus - MSP application using your user name and password.

2. Click the Changes tab. This opens the Change List View page. Click the change title to be associated with the Incidents. This opens the change details page.

3. Click the Actions combo box on the top right side of the page. Click Associate Incidents option. This opens Associate Incidents to Change page as shown below,

4. Select the type of requests to be displayed by selecting from the Show combo box on the top left hand side of the page. Ex: Open Requests or All Requests and so on. On selecting the request type the corresponding requests get listed.

5. Select the incidents from the list by enabling the check box beside each incident.

6. Click Associate Incidents to associate respective requests to the change. The associated incidents get listed in the Incidents tab in the change details page as shown below,