Associating Problems to a Change

Multiple problems can be associated with a change. Doing this allows multiple problems to be worked-on simultaneously.  

To associate problem(s),

1. Log in to the ServiceDesk Plus - MSP application using your user name and password.

2. Click the Changes tab. This opens the Change List View page. Click the change title to be associated with the problems. This opens the change details page.

3. Click the Actions combo box on the top right side of the page. Click Associate Problems option. This opens Associate Problems to Change page.

4. Select the type of problems to be displayed by selecting from the Show combo box on the top left hand side of the page. Ex: Open Problems or All Problems and so on. On selecting the problem type the corresponding problems get listed.

5. Select the problems from the list by enabling the check box beside each problem.

6. Click Associate Problems to associate respective problems to the change. The associated problems get listed in the Problems tab in the change details page.

 
Note: You can also associate multiple problems to a change.