Editing a Change
To edit the change available in the ServiceDesk Plus - MSP,
Alternatively, you also have an inline edit option to modify the change details in the view change page. Click the edit icon on the right side of each block which opens the change form fields in editable format. After modifying the values, save the changes. This comes in handy when you need to edit the values of the entire block say change Details one by one.
In the editable change form you can change the change details, such as Status of the change as Closed or Open, Impact details, Urgency, Priority and Change Type details. You can also modify affected IT Services and Assets Involved in the change.
You can modify the Requested by details and Technician details of the change. You can also edit the Scheduled Start Time and Scheduled End Time of the change.
You can change the Category, Sub Category and Item of the change. If the same was not appropriately chosen at the time of submitting then the change can be selected now from the drop down list.
You can modify the title and description of the change to completely capture the actual nature of the task at hand.
If you wish to attach more files to the change, click the Attach a File button and attach as many files as you wish and click Done. You can also delete the attachments that were added previously in the change by clicking the delete iconavailable beside the attachment.