Picking Up Change

ServiceDesk Plus - MSP provides an option for technicians to pick-up change(s). If there are unassigned changes, the technicians can pick up any of the unassigned changes from the list.

To pick up changes,

1. Log in to ServiceDesk Plus - MSP application using your user name and password.

2. Click the Changes tab in the header pane. The unassigned changes will be in bold font.

3. Select the changes you would like to pick up by enabling the check box. Click Pick up button. The selected change will be assigned to you. (Or)

4. You can also pick up changes after viewing the change details. Click the title of the change to open View Change page.

5. Click Assign tab. Select Pick Up option to pick up the change.