Change Roles



Change Roles are access permissions defined exclusively for the change module. Unlike the module-level System Roles, the Change Roles are defined based on the stages in the change lifecycle. While the System Roles are pre-assigned to users with login permission, the Change Roles are dynamic, and can be assigned to both login and non login users at the time of creating or editing a change request The Change Roles assigned to users differ for each and every change request. A Change Role when assigned to a user allows the user to perform tasks defined in the role for that change request alone

For instance, in one change, a user can play the role of a Change Manager with privilege to control the change across all the stages. At the same time, the user can also play the role of a Reviewer, in another change, with permission to control the Review Stage alone.

Users assigned with full control permission over the change module via System Role can access change requests whether or not they are assigned with a change role.  But these users do not have the privilege to approve changes, unless they are assigned with a Change Role having Approval permission.

For instance, a technician possessing the role of SDChange Manager can edit all the change requests across the change module whether he/she is assigned with a change role or not. If the same technician is assigned as the Change Manager for a change request, then apart from edit permissions, he/she has the privilege to approve/reject the change request.

When a Change Role is assigned to a user without any login permission, an e-mail notification with Non Login URL is sent to the user, allowing him/her to perform tasks based on the permission defined in the role.


Note: The Login users assigned with a Change Role should possess System Role with View permission enabled for Change module.


The default change roles and their descriptions are explained in the tabular column below,




Change Advisory Board (CAB)

The dynamic group of people who assist the Change Manager in assessing, prioritizing and scheduling of changes. They have the authority to recommend a change.

Change Approver

The person who has the authority to approve/reject the change in approval stage.

Change Manager

The person who has full authority over the change and has the privilege to approve/reject a change.

Change Requester

The person who is assigned ownership of a change and ensures its successful completion.


The person who initiates the change.

Line Manager

The person who authorizes the initial level of acceptance of a new change request.


The person who authorizes the initial level of acceptance of a new change request.