Configuring Remote Control scan credentials:

    Remote Control scan credentials are used for taking remote sessions of windows workstations.

    To configure scan credentials for Remote Control,

    • Login to ServiceDesk Plus using your credentials.
    • Select Admin tab --> Discovery block --> Credentials Library.
    • Click on Add New Credential link (available at the top-right corner). A New Credential Pop-Up Opens up.

    • Select the Credential Type as Remote Control.
    • Enter Name and Description.
    • Specify anyone of the following: Domain (or) Username (or) Password
    • Save the Credentials.



    • Remote Control Credentials need to be specified while establishing Remote Control connection with client machines.





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