Configuring Azure as the Authentication Server 


    To configure Azure as the authentication server,



    • Under Azure services, click App registrations >> New registration.



    • In the displayed page, enter a Name of your choice and choose the Supported account types.

    • Under Redirect URI, copy-paste the Redirect URL of ServiceDesk Plus MSP.



    • In the next page, you will find the application details. Copy the Client ID to ServiceDesk Plus MSP.



    • Click Endpoints to open the right panel containing all endpoints.

    • Copy OAuth 2.0 authorization endpoint (v2) and OAuth 2.0 token endpoint (v2) to Authorization URL and Token URL in ServiceDesk Plus MSP respectively.



    • From the left panel, click Certificates & secrets from the left panel. 



    • In the displayed page, provide a Description for the client secret.

    • Under Expires, choose the validity of the client secret and click Add.



    • You will find the client secret generated. Copy it to the Client Secret in ServiceDesk Plus MSP.



    • In the left panel, click API Permission >> Add a permission. 

    • From the right panel that pops up, click Exchange.



    • Choose Delegated Permissions >> EWS and enable the checkbox to add the corresponding permission.



    • Click Grant admin consent for <application name>. A confirmation window is displayed. Click Yes to proceed.



    • From the displayed list of permissions, click the EWS permission to view the details.



    • Copy the Scope URL to ServiceDesk Plus MSP.


    You have now configured Microsoft Azure as the authorization server for your organization using Microsoft Outlook as the mail server. 

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