Configuring Level

     

    Request level is a measure to indicate the complexity of a request. For example, if the received request just has some information and does not require any action to be taken, then it can be classified as Level 1. If there is a minor level action, such as providing the requester some tips to resolve the issue, then it can be classified as Level 2, and so on. To open the request level configuration page

    1. Login to the ServiceDesk Plus - MSP application using the user name and password of an admin user.

    2. Click the Admin tab in the header pane.

    3. In the Helpdesk block, click the HelpDesk Customizer icon Request Form Customizer Icon. The next page displays the list of request form attributes that can be customized on the left menu and the category list page.

    4. Click Level from the left menu. The Level List page is displayed. You can add, edit, or delete the request levels.

    Add Level

     

    To add a request level

    1. In the Level List page, click Add New Level link at the top right corner.

    2. In the Add Level form, enter the level Name. If you want, you can enter the level Description also. Please note that you cannot add two levels with the same name. Each level needs to be unique.

    3. Click Save. The new level gets added to the already existing list.

    If you want to add more than one level, then instead of clicking Save, click Save and add new button. This adds the new level and reopens the add level form.

    At any point, if you decide not to add the new level, then click Cancel to get back to the level list. Clicking the View List link on the top right corner of the add level form will also take you to the level list view.

     

    Edit Level

     

    To edit an existing level

    1. In the Level List page, click the edit iconEdit Iconbeside the level name that you wish to edit.

    2. In the Edit Level form, you can modify the name and description of the level.

    3. Click Save to save the changes. At any point, if you wish to cancel the operation that you are performing, click Cancel.

    Even while editing a level, if you wish to add new level, then click Save and add new button instead of clicking Save button after making the changes.

     

    Delete Level

    1. In the Level List page, click the delete icondeleteiconbeside the level name that you wish to delete. A confirmation dialog appears.

    2. Click OK to proceed with the deletion. If you do not want to delete the level, then click Cancel.

     

     


     

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