Incident - Additional Fields

    Incident - Additional Fields helps you configure additional fields to be displayed in incident templates to collect any extra information on reported incidents in addition to the preset fields.

     

    Adding a New Field

    Click Add Field. Pick from the following seven field types per your requirements.

     

    Field Style Description Example
    Single line A simple, short phrase, such as a name or seating location. Name
    Pick list/Radio (You can always interchange them by editing the fields) A list of items, such as available devices or hardware. List of available asset types
    Multi select/Checkbox (You can always interchange them by editing the fields) For selectable values within a list, such as various software applications available.  List of software installed
    Multi line To describe an issue or to add comments. Comments
    Numeric For numbers. 1111
    Date/Time To specify time and date in a defined format such as May 1, 2019. May 1, 2016
    Decimal To specify cost or a ratio. 21.11 (Cost in Dollars)

     

    After selecting the field type, fill out the displayed form as shown in the screenshot below and click Save.

    additional_field

     

    Note:

    • You can add a maximum of 25 answer choices using Radio/Checkbox field types. Use Pick list/Multi field types to add more answer choices.
    • You can add a maximum of 90 fields.
    • You will have to configure the new fields in incident templates.

     

    Home Page Actions

    Use Edit icon to edit the additional field.

    Select an additional field and click Delete to remove the field.

     

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