Request Type

    Request Type is the type of request sent by the requester such as incident, or request for any information. ServiceDesk Plus - MSP gives you the provision of configuring your request type other than the default options. This is essential while creating a new request under the request module.

    1. Log in to ServiceDesk Plus - MSP application using the username and password of the admin user.

    2. Go to Admin HelpDesk Customizer > Request Type.


    Add Request Type

    To add a new request type,

    1. Click New. This opens the New Request Type form.

    2. Specify the name of the request type such as, Incident, Request for Information in the Name text field. This is mandatory field.

    3. Enter a brief description about the type of requests which fall under the category in the Description text field.

    4. Click Save, to save and return to the list view page. Click Save and Add New to save and create another request type.

    Edit Request Type

    1. From the Request Type list page, click > Edit beside the request type which you want to edit. This opens the Update- Incident page.

    2. Modify the changes in Name and Description text field.

    3. Click Save to save the changes. You can also save and add a new request type by clicking Save and Add New.

    Delete Request Type

    1. From the Request Type list page enable the check box adjacent to the request type which you want to delete.

    2. Click Delete. A confirmation message for the delete operation pops up. Click Ok to proceed. The request type gets deleted from the list.



    If the request type is greyed instead of getting deleted, then clickEdit beside the request type is being used by a module. Greying indicates that the request type will not be available for further usage. To bring the request type back to usage, click beside the greyed out priority and deselect Request Type not for further usage check box.

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