Configuring Request Settings


    You can set the default values for each of the configuration parameters available in ServiceDesk Plus - MSP application for the ServiceDesk Plus - MSP request form. These default configurations, once set, will be reflected in the new request form as default values. The requester can change the values while submitting the request. These settings can be changed/modified any time. To configure the request settings

    1. Login to the ServiceDesk Plus - MSP application using the user name and password of an admin user.

    2. Click the Admin tab in the header pane.

    3. In the Helpdesk block, click the Request Form Customizer icon Request Form Customizer Icon. The next page displays the list of request form attributes that can be customized on the left menu and the category list page.

    4. Click Request Default Values from the left menu. The Request Default Values page is displayed. You can set the default values for the request category, level, mode, priority and Group.

    5. From the Default Category combo box select the default category value which you wish to set for every new request. Similarly, choose the values of your choice from each of the combo boxes for the default request level, mode, priority and group.

    6. You can also restrict the list of workstations displayed in the workstation combo box in the new request form of the self-service portal. This list can be set such that only workstations associated with the particular requester posting the request are displayed. To do this, select the check box beside the label, Show workstations associated to requester in Self-Service Portal.

    7. Click Save. This saves the request default settings.





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