Service Catalog - Additional Fields

     

    If you require any further additional information apart from the defined pre-set fields in the service request form, you can configure the same under Service Management - Additional Fields. The additional fields can be made available in all the service request forms or in specific service request forms pertaining to a service category. You can add text fields, numeric fields and date type fields in the form.

     

    To add additional fields,

    1. Click Admin tab in the header pane. The configuration wizard page opens.

    2. Click Service Catalog icon service-catalog-icon under Helpdesk block.

    3. From the Service Catalog configuration wizard page, click Manage drop down and select Additional Fields option.

    4. Select the Service Category for which the additional field should appear. If the additional field should appear in all the service request forms, then select "common fields".

     

    Text Additional fields

    If the additional fields are for alphabets and alphanumeric characters, then use the Text Additional Fields. You can add up to 24 Text fields in the New Incident form.

    1. By default, the Text tab is selected. Specify the Label for the Additional field.

    2. Specify any relevant information about the additional field in the Description text field.

    3. You have 3 types of text field namely, Single-line, Multi-line and Pick List (drop-down menu).

      • Single-line: A Single-line text field is for text which can be accommodated in a single line.

      • Multi-line: The Multi-line text field is for text which requires a lengthy description.

      • Pick List (drop-down menu): The Pick List or drop-down menu allows you to add a list of items from which you can select. To add the items, enter the value in the highlighted text field. Click Add Item. The value is added to the list. To delete an item, select the item and click the Delete button.

    4. You can also specify the Default Value to appear in the new incident form.

    5. Click Save button to save the settings.

     

    Numeric Additional fields

    If the additional fields are for only numeric characters, then use the Numeric Additional Fields. You can add up to 8 Numeric fields in the New Incident form.

    1. Click the Numeric tab.

    2. Specify the Label for the additional field.

    3. Specify any relevant information about the additional fields in the Description text field.

    4. Save the settings.

     

    Date / Time Additional fields      

    If the additional fields are for data and time, then use the Date / Time Additional Fields. You can add up to 8 Date / Time fields in the New Incident form.

    1. Click the Date/Time tab.

    2. Specify the Label for the additional field.

    3. Specify any relevant information about the additional fields in the Description text fields.

    4. Click Save to save the settings.

    These additional fields will appear in the Service Fields section of the new service form. To delete the user-defined fields, instead of adding the label names, delete the existing label names you wish to remove from the fields of the form and click Save.

     

     

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