Time Sheet Settings   

ServiceDesk Plus MSP allows you to customize the procedure for submission and approval of time sheets. Configure the characteristics of a time sheet, such as time interval and starting day of the time sheet.

Role Required: SDAdmin

To configure Time Sheet settings

• Go to Admin > MSP Details > Time Sheet Settings.

• Enable the Time Sheets checkbox to allow technicians to access the Time Sheets tab.

• Select the default Time Sheet Period from the drop-down. Technicians can create time sheets only for the mentioned time frame.

• Select Start Day for a week.

• Enter Log Hours per Week and Log Hours per Day for a technician.

• Allow multi-day work log addition: Enable this checkbox to allow work log addition for multiple days. When generating the time sheet, these worklogs will fall under the start day's time card. For example, consider a work log added from 9 pm on day 1 to 3 am on day 2. When the time sheet is generated, this work log will be displayed in the time card of day 1.

• Allow technicians to add or update work logs after time sheet has been submitted or approved: When this option is disabled, you cannot perform the following actions after the submission/approval of a time sheet:

1. Add a new work log within the period specified in the time sheet

2. Update work log fields such as Owner, Start/End time, Time Taken To Resolve, Is Billable?.

• Allow timezone difference between technician and application server: Enable this option to allow technicians to create time sheets even if they are in a different time zone from the application server.
• Exclude Time Sheet Logging for Technicians: Select the technicians who must be excluded from logging and maintaining time sheets.
• Click Save.