Adding New Urgency  


    Urgency is about the necessary speed of solving an incident of a certain impact. By default you have four Urgency details listed in this page.


    To add new urgency,  

    1. Log in to the ServiceDesk Plus - MSP application using the user name and password of an admin user.

    2. Click the Admin tab in the header pane.

    3. In the Helpdesk block, click the HelpDesk Customizer iconhelpdesk-customizer. This opens the Configuration Wizard page.

    4. Click the Urgency link at the left side of the page under the HelpDesk block. This opens the Urgency page.

    5. Click on the New Urgency link on the right hand side of the page. This opens the Add urgency details page.

    6. Specify the Name of the Urgency in the given text field. This is a mandatory field.

    7. Specify the urgency details in the Description field.

    8. Save the changes.  

    9. Click the Save and add new button to save the urgency and add another urgency.





























    Copyright © 2017, ZOHO Corp. All Rights Reserved.