Urgency  

     

    Urgency is about the necessary speed of solving an incident of a certain impact. To open the urgency configuration page,

    1. Log in to the ServiceDesk Plus - MSP application using the user name and password of an admin user.

    2. Go to Admin  > Helpdesk CustomizerUrgency. This opens the Urgency page. By default you have four Urgency details listed in this page.

     

    Add New Urgency

    1. Click New Urgency link on the right hand side of the page. This opens the Add urgency details page.

    2. Specify the Name of the Urgency in the given text field. This is a mandatory field.

    3. Specify the urgency details in the Description field.

    4. Save the changes.  

    5. Click the Save and add new button to save the urgency and add another urgency.  

     

    Edit Urgency

    To edit an existing urgency,

    1. In the Urgency List page, click  > Edit beside the urgency name that you wish to edit.

    2. In the Edit Urgency form, edit the fields you want to change.

    3. Click Save to save the changes. At any point, if you wish to cancel the operation that you are performing, click Cancel.

    Even while editing a urgency, if you wish to add a new urgency, then click Save and add new button instead of clicking Save button after making the changes.

     

    Delete Urgency

    1. In the Urgency List page, click Edit beside the urgency name that you wish to edit.

    2. In the Edit Urgency form, edit the fields you want to change.

    3. Click Save to save the changes. At any point, if you wish to cancel the operation that you are performing, click Cancel.

    4.  The urgency gets deleted from the available list. If you do not wish to delete the urgency, then click Cancel.

     

    Note: 

    If the urgency is greyed instead of getting deleted, then the urgency is being used by a module. Greying indicates that the urgency value will not be available for further usage. To bring the urgency value back to usage, click beside the greyed out urgency and deselect Urgency not for further usage check box.

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