Worklog Additional Fields

     Additional work log fields can be configured in the worklog form using the Worklog Additional Fields option. With this option new fields such as text fields, numeric fields and date/time fields can be added on top of the already existing default fields. To add these additional fields to the worklog form,

    • Click on the Admin tab.
    • Select Worklog- Additional Fields under the Helpdesk Customizer block.
    • Worklog- Additional field configuration wizard page opens up.




    • Here you can choose to add text fields, numeric fields and date/time fields by clicking on the relevant tabs. 

     

    To add a Text field,


    • Select Text in the in the tab.
    • Enter a label and a description for the field.
    • Select a field type. It can be Single-line/Multi-line/Pick list type.
    • Add default values for Single-line and Multi-line.
    • For Pick list, add items to the pick list by typing the values and clicking Add Item.

    • The highlighted item would be the default value in the field.
    • Click Save.
    • A maximum of 24 additional Text fields can be configured.

    To add Numeric fields,

    • Click on Numeric in the tab.
    • Enter a label and description.
    • Click Save.
    • A maximum of 8 additional Numeric additional fields can be configured.


    To add Date/Time fields,

    • Click on Date/Time in the tab.
    • Enter a label and a description.
    • Click Save.
    • A maximum of 8 additional Date/Time fields can be configured.


      These additional fields will be displayed in the worklog form under tasks in Requests module.




     

     





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