Worklog Type

    New Worklog type can be configured with this option. Worklog Type is essential while creating a new work log.

    To add a new worklog type,

    1. Go to Admin > Helpdesk Customizer > Worklog Type.
    2. Click Add Worklog Type.
    3. Enter a Name and a Description.

    4. Click Save
    5. Click Save and Add New to save and add a new one.


    Delete WorkLog Type

    1. From the WorkLog Type list view enable the check box adjacent to the worklog type which you want to delete.
    2. Click Delete. A confirmation message for the delete operation pops up.
    3. Click Ok to proceed. The worklog type gets deleted from the list.

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