Worklog Type

    New Worklog type can be configured with this option. Worklog Type is essential while creating a new work log.

    To add a new worklog type,

    • Click on the Admin tab.
    • Click on Worklog Type under the Helpdesk block.
    • Click on Add Worklog type in the Configuration wizard page.
    • Enter a Name and a Description.

    • Click on Save.
    • Click on Save and Add new to save and add a new one.

    Delete WorkLog Type

    • From the WorkLog Type List enable the check box adjacent to the worklog type which you want to delete.
    • Click Delete button. A confirmation message for the delete operation pops up.
    • Click Ok to proceed. The worklog type gets deleted from the list.

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