New Worklog type can be configured with this option. Worklog Type is essential while creating a new work log.
To add a new worklog type,
- Click on the Admin tab.
- Click on Worklog Type under the Helpdesk block.
- Click on Add Worklog type in the Configuration wizard page.
- Enter a Name and a Description.
- Click on Save.
- Click on Save and Add new to save and add a new one.
Delete WorkLog Type
- From the WorkLog Type List enable the check box adjacent to the worklog type which you want to delete.
- Click Delete button. A confirmation message for the delete operation pops up.
- Click Ok to proceed. The worklog type gets deleted from the list.