New Worklog type can be configured with this option. Worklog Type is essential while creating a new work log.
To add a new worklog type,
- Go to Admin > Helpdesk Customizer > Worklog Type.
- Click Add Worklog Type.
- Enter a Name and a Description.
- Click Save.
- Click Save and Add New to save and add a new one.
Delete WorkLog Type
- From the WorkLog Type list view enable the check box adjacent to the worklog type which you want to delete.
- Click Delete. A confirmation message for the delete operation pops up.
- Click Ok to proceed. The worklog type gets deleted from the list.