Network Scanning


    ManageEngine ServiceDesk Plus - MSP can automatically scan for Windows domains and list them as soon as the application is installed and started for the first time. But it is not essential that all the workstations in your organizations are connected to a Windows domain. There can be non-Windows workstations and these workstations will not be a part of the Windows domain and hence may not be scanned. To avoid these kinds of omissions, ServiceDesk Plus - MSP supports IP-based network discovery, using which you can scan the workstations in other networks and the workstations that are not a part of the Windows domains.


    To open the network scan configurations:

    1. Log in to the ServiceDesk Plus - MSP application using the user name and password of an admin user.

    2. Click the Admin tab in the header pane.

    3. In the Asset Management block, click the Network Scan iconOther Networks Icon. You can add, edit, or delete networks.

    Add New Network


    To add a new network:

    1. Click the Add New Network link available at the top right corner of the Network List page.

    2. In the Add Network form, enter the Network Address. This field cannot be left empty and can take only unique values.

    3. Though the login name and password are not mandatory fields, they are required if you want to scan the network and discover the associated assets and workstations. So enter the Login Name and Password for the network.

    4. If you wish to add any description for the network, then you can enter the same in the Description text box.

    5. Click Save.

    If you want to add more than one network, then instead of clicking Save, click the Save and add new button. This adds the new network and reopens the add network form after displaying a message that the new network is added..

    At any point, if you decide not to add the new network, then click Cancel to get back to the network list. Clicking the View List link on the top right corner of the add network form will also take you to the network list view.


    Edit Network


    If the login names and passwords of networks have changed, then you will need to modify the network details.


    To edit the network information:

    1. In the Network List page, click the edit iconediticonbeside the Network Address or the hyperlinked network address that you wish to edit.

    2. In the Edit Network form, you can modify the network address, login name, password, and description of the network.

    3. Click Save to save the changes. At any point, if you wish to cancel the operation that you are performing, click Cancel.

    Even while editing a network, if you wish to add new network, then click Save and add new button instead of clicking Save button after making the changes.


    Delete Network


    To delete a network:

    1. In the Network List page, click the delete icondeleteiconbeside the Network Address that you wish to delete. A confirmation dialog appears.

    2. Click OK to proceed with the deletion. If you do not wish to delete the network, then click Cancel.

    Scan Network


    You can scan the network, if the network details have the login name and password information. To start scanning a network, click the scan network iconadmin_scannowiconavailable beside the Network Address that is to be scanned. The page is refreshed, displaying the following message:

    SUCCESS : Discovery started for the network. Discovered workstations can be viewed from Inventory module.


    Note: To scan the Linux workstations, the telnet service needs to be enabled in both the server and the client workstations.





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