Viewing Survey Results

Once the requester completes the survey, the administrator and the requester who took the survey can view the survey results.

To view the survey results

Log in to the ServiceDesk Plus - MSP application using the user name and password of a ServiceDesk Plus - MSP administrator.
Click the Requests tab.
In the Requests list view select the Closed Requests or My Closed Requests filter.
Click the request Title for which you wish to see the survey results.
Click View Survey Results link available under the Actions menu. The survey results opens in a pop-up window.
Once you have viewed the results, click the Close button.

You can view the survey results filled in by the requester from this page. A survey is defined and a survey mail is sent to the requester. By sending the survey mail you ask the requester to answer the survey questions to improve the service provided by the technicians. The survey results answered by the requesters will be listed under this section.

Note:

The View Survey Results link appears only if the requester has completed taking the survey. Else this link will not be present.
Once the survey is submitted, the responses cannot be changed.