Activating Service Monitoring Service for ServiceDesk Plus
ServiceDesk Plus lets users monitor its server performance by activating a cloud-based self-monitoring service right from the application. Site 24 * 7, the cloud based monitoring service, when activated monitors ServiceDesk Plus server to ensure it is being used effectively and thereby boosts productivity.
Site 24*7 is an agent based monitoring solution which uses WMI (Windows Management Instrumentation) protocol for scanning purposes. Do the following to proceed with the agent installation.
Activating Site 24 * 7 for monitoring ServiceDesk Plus server
Navigating to Configure Self-Monitoring Service for ServiceDesk Plus: Click Admin --> General --> Self monitoring service for SDP
Once activated, Site 24*7 will begin monitoring the ServiceDesk Plus server and provides you with critical information like server uptime/downtime, CPU usage, memory usage, disk usage etc., which is essential to keep your server up and running.
To know more about Site 24 * 7 and to configure additional alerts that will help monitor ServiceDesk Plus effectively, please visit: http://site24x7.com/.