You can localize your personalization such as display language, time zone and so on, as well as change your login password using this option. Apart from the option of changing password from the user management configurations, you can also change your individual password.

    1. Log in to the ServiceDesk Plus MSP application using your user name and password.

    2. Click the Account icon at the top right corner of the page.

    3. Select Personalize. This opens the Personalization page which has three tabs which are, Personalize, Change Password and API Key Geneartion as shown below,



    The personalize tab consists of display language, time zone, data format, time format and e-mail signature.

    • Display Language
      Select the language of your choice from the
      Choose Language combo box. The selected language will be you default display language in the application. All the data will be displayed in the language selected by you.

    • Time Zone
      Since the organizations can be situated in various sites; every site has its particular time zone. Select the time zone of the site of your organization from the
      Select Time Zone combo box. The date and time will be set according to the selected time zone.  

    • Date/Time Format
      Select the format of the date such as, Tue 16 Sep 2008, from the
      Set Date Format combo box. Similarly you can also set the time format from Set Time Format combo box. The selected date and time format will be displayed where ever date/time is considered

    For Example: While creating a request, the request created on and due by time will be displayed in the selected date and time format corresponding to the selected time zone. The same can be viewed under Problem, Change, Solution and Purchase modules.

    • E-mail Signature
      You can have your own personalized signature while replying to the mails using this option. Enter your signature in the text provided. Click


    Change Password

    You can view and reset two passwords under this section.

    • Login password to the application
    • File protection password - Ensures secure access to the files generated from within the application. You must enter this password to open exported reports, scheduled reports, and exported request list.


    Upload/delete profile picture:

    Users can upload profile picture by clicking on the space where the profile picture has to be uplaoded in the header pane. The picture can be in .jpg, .png, .jpeg, .bmp formats. Note that the file size should not exceed 5MB. 


    The users can delete the profile picture by clicking the delete option available when hovering over the picture.


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